[Pamela Stephenson]

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I have tried changing the vendor to a new vendor on the garnishment/child support, and that didn’t fix the problem. Then I tried adding a new deduction code for the garnishment, and tied it all in with payables, but that didn’t fix it either. On the payroll side, it does print the Payables Garnishment Detail report, when it that salary payroll posts. But it doesn’t create the batch to pull in to payables.

Any thoughts?

[Pamela Stephenson]

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If you just want to modify a current report, I would suggest doing a save as, on the rows and columns in a current report, so you could change out a row with the new version after you have modified it. That way if you don’t like what it did, then you can pull the original row back into your report.

[Pamela Stephenson]

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It wasn’t the year-end update, we did that in December, and it worked fine after that. It was just the payroll tax update, that updates the federal and state tax tables for 2024 levels.

I checked what you show, and the settings there look the same as other employee child support settings.

Not sure what messed it up.

[Pamela Stephenson]

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Stephanie, I use the column Current Transaction amount, in smartlist. This will show the balance on each invoice, instead of the full sales amount. It will give you invoices as well as payments and returns, all as positive, but you can adjust that in Excel by including the document type.

[Pamela Stephenson]

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If you do a receipt, then you go to bank deposit entry, select the checking account it was recorded on. Mark it as a deposit, post, and it will show up on the bank reconciliation as a deposit.

[Pamela Stephenson]

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Christine,

I have used smartlist to generate an AR balance. I have it search for transactions that don’t have a zero balance on the current trx amount field. I am sure you can add some date field to the search criteria to for example, get items older than the prior month. You just have to know that returns, credit memos and payments will show as positive figure in Excel, and adjust for that. (Or include only invoices).

Hope that helps.

[Pamela Stephenson]

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Lisa,

I would think you would be able to manually divide the safepay file into two separate files, to upload, by opening it in Excel, and copying a portion to a new file. You may need to modify the count and total figures, and save each separately.

I have never tried it, but that would be my first suggestion to try.

[Pamela Stephenson]

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I don’t think you can. Because in your check batch, you have to select either Check or EFT (or Credit Card). We have always done them separate.

[Pamela Stephenson]

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David,

We are a manufacturer, and our employees are not using a VPN or connecting in remotely. All the connection is from their home networks, that they may have.

Pam

[Pamela Stephenson]

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If the credit memo is open, you can just void the open transaction. (Purchasing, Transactions, Void Open Transaction.

[Pamela Stephenson]

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Thanks Jo, @joderuiter

I did try to void it, but it was set to historical, because it had a zero balance. I couldn’t unapply it with the Professional tools, since it was a zero balance, I guess.

We only use the receivables side of things, and not the inventory or SOP.

Is there a way to block that field, so it can’t be used?

Pam

[Pamela Stephenson]

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@windiepperson

Windi,

That link worked!

Thanks,

Pam

[Pamela Stephenson]

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I tried it, and rebooted my computer, and it still gives me the same error.

[Pamela Stephenson]

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David,

We are reaching out to our GP partner to help. They did the initial setup, and it was working in the past, but we are not sure when the issues started, as employees just started connecting at work, and not telling us there was an issue with it.

I know IT recently had to renew our certificate, so maybe that caused something to change.

Pam

[Pamela Stephenson]

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David,

We are on GP 2018, that was updated at year-end. (18.5.1596). It is the onsite version.

Pam