[Pam Stephenson]

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Christine,

We usually find that the trial balance won’t match if we have made a payment in the new month, that are posted to GL in January.

Just a simple answer that may help.

[Pam Stephenson]

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Just to share we finally got it back up, after our GP partner put in a case with Microsoft. Here’s how our IT person explained what our partner had to do.

“System is up and working and it was a combination of TLS security handshake, an updated odbce, the initialing it with the GP fat client, and upgrading to a later .net version that accepts the security change. At that point, all the new Web client services were able to be started.

Apparently Microsoft didn’t check this update very well. He said he had a lot customers with the same issue.”<u1:p></u1:p>

Thanks,
Pam

<u1:p></u1:p>

[Pam Stephenson]

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Andrew,

I have adjusted LTD figures previously, and it does not create a GL entry from changing it, that I recall. I believe it will calculate the YTD depreciation when you calculate depreciation. You may need to initially do manual JE if the current year doesn’t calculate the way you want, when you add the asset to depreciation.

Pam

[Pam Stephenson]

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Molly,

What are you referring to, on the Posted to fixed assets? Was that depreciation? Adding an asset, or what?

You could just book a manual journal entry, to re-create, if you know what should have come through.

[Pam Stephenson]

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David,

I looked at the Dynamics set, and there is nothing starting with APR. And we don’t have any customization, unless you count Integrity Data on the payroll side. It only does this error on the payroll screens.

Unfortunately, we don’t have GP power tools, either.

Any other thoughts?

Thanks!

[Pam Stephenson]

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I have tried changing the vendor to a new vendor on the garnishment/child support, and that didn’t fix the problem. Then I tried adding a new deduction code for the garnishment, and tied it all in with payables, but that didn’t fix it either. On the payroll side, it does print the Payables Garnishment Detail report, when it that salary payroll posts. But it doesn’t create the batch to pull in to payables.

Any thoughts?

[Pam Stephenson]

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If you just want to modify a current report, I would suggest doing a save as, on the rows and columns in a current report, so you could change out a row with the new version after you have modified it. That way if you don’t like what it did, then you can pull the original row back into your report.

[Pam Stephenson]

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It wasn’t the year-end update, we did that in December, and it worked fine after that. It was just the payroll tax update, that updates the federal and state tax tables for 2024 levels.

I checked what you show, and the settings there look the same as other employee child support settings.

Not sure what messed it up.

[Pam Stephenson]

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Stephanie, I use the column Current Transaction amount, in smartlist. This will show the balance on each invoice, instead of the full sales amount. It will give you invoices as well as payments and returns, all as positive, but you can adjust that in Excel by including the document type.

[Pam Stephenson]

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If you do a receipt, then you go to bank deposit entry, select the checking account it was recorded on. Mark it as a deposit, post, and it will show up on the bank reconciliation as a deposit.

[Pam Stephenson]

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Christine,

I have used smartlist to generate an AR balance. I have it search for transactions that don’t have a zero balance on the current trx amount field. I am sure you can add some date field to the search criteria to for example, get items older than the prior month. You just have to know that returns, credit memos and payments will show as positive figure in Excel, and adjust for that. (Or include only invoices).

Hope that helps.

[Pam Stephenson]

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Lisa,

I would think you would be able to manually divide the safepay file into two separate files, to upload, by opening it in Excel, and copying a portion to a new file. You may need to modify the count and total figures, and save each separately.

I have never tried it, but that would be my first suggestion to try.

[Pam Stephenson]

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I don’t think you can. Because in your check batch, you have to select either Check or EFT (or Credit Card). We have always done them separate.

[Pam Stephenson]

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Thanks Jo, @joderuiter

I did try to void it, but it was set to historical, because it had a zero balance. I couldn’t unapply it with the Professional tools, since it was a zero balance, I guess.

We only use the receivables side of things, and not the inventory or SOP.

Is there a way to block that field, so it can’t be used?

Pam

[Pam Stephenson]

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@windiepperson

Windi,

That link worked!

Thanks,

Pam