Academy Preview: Learning Dynamics 365 Customer Insights – Journeys and Data

For those who are considering, new to, or struggling with Customer Insights, this course, led by Malcom McAuley and Haley Ward on October 17, will provide hands-on learning walking you through everything you need to know. We will start with, and focus most heavily on, Dynamics 365 Customer Insights Journeys – the Marketing platform from Microsoft. Walk through creating simple to sophisticated customer journeys, learn how to design web forms that integrate with your site and understand the Power Pages connection, discover how Copilot can accelerate your creativity, productivity and expertise throughout the marketing platform, develop an understanding of how Customer Insights Data works and much more!

Learning objectives:

  • D365 Customer Insights Journeys Set Up
  • A day in the life of the marketing team using D365 Customer Journeys: Real Time vs. Outbound, Segmentation, Email Design, Leads vs. Contacts, Journeys, Pages and Event Mgmt.
  • D365 Customer Insights Data’s relationship to that 360 degree view of a customer we’re all striving for

Register today for this Academy class and for Community Summit North America to join 5,500+ Microsoft business applications users at the largest independent innovation, education, and training event on the planet! 

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