Posts Tagged: Microsoft Copilot
Delegating Work to AI: Stop Prompting, Start Asking
Shawn Dorward unpacks delegation - and why now is the time to start assigning AI work, rather than simply prompting it.
September 10, 2026
AI Agent & Copilot Podcast: Moving from Prompts to Outcomes with Microsoft Cowork
Moving from prompts to outcomes means giving Microsoft Cowork a clear objective, boundaries, and definition of success so it can determine the work plan, says Shawn Dorward in this episdoe.
September 9, 2026
5 Microsoft Copilot Updates from July 2026 That Actually Matter
Check out the top 5 Microsoft Copilot updates from July that business leaders and Microsoft professionals should pay attention to.
August 28, 2026
AI Agent & Copilot Podcast: AI Success in Leadership
Discover what success with AI looks like at the leadership level and understand the operational differentiators that lead to true transformation.
August 26, 2026
Summit Launchpad: HSO’s Jonathan Summers on AI Implementation Success, Industry Focus
Jonathan Summers of HSO details the company's new initiatives and what attendees can expect from the organization at Summit NA 2026.
August 25, 2026
5 Microsoft Copilot Updates from June 2026 That Actually Matter
Check out these five major Microsoft Copilot updates that makes it more like a system that can understand context and take on work itself.
August 24, 2026
AI Agent & Copilot Podcast: How Copilot Cowork Represents the Evolution of AI
In this episode of the AI Agent & Copilot Podcast, Shawn Dorward discusses the evolution of AI, specifically Copilot Cowork, which shifts from task-based AI to outcome-focused work.
August 19, 2026
The Difference Between AI Tools and AI Strategy
Organizations can get the most out of AI when they have a deeper understanding of how AI tools and AI strategy differ.
August 18, 2026
Meet the AI Agents in Dynamics 365 Customer Insights Journeys
UG Expert Heidi Neuhauser wraps up the "Meet the AI Agents" series by covering the AI Agents for Customer Insights Journeys: the journey creation agent and the outreach optimization agent.
August 11, 2026
Meet the AI Agents in Dynamics 365 Customer Service
UG Expert Heidi Neuhauser introduces the customer care rescue specialists who represent the AI agents for Dynamics 365 Customer Service.
July 29, 2026
Meet the AI Agents in Dynamics 365 Sales
Dive into the sales safari of AI agents for Dynamics 365 Sales to understand how they collaborate to drive efficiency and quality results.
July 24, 2026
Autonomous ERP: The Marketing Story vs. the Project Reality
If you're leading a D365 F&SCM transformation, don't wait for a perfectly autonomous ERP to arrive. Discover the mindset shift to set up your transformation for success.
June 23, 2026
An Updated Tour of the Copilot Service Admin Center
Take a tour of the Copilot Service Admin Center, diving into agent features, insights, governance, and updates.
June 18, 2026
Defining Microsoft Copilot within Dynamics 365 Finance and Operations
D365FO and Copilot combined with strong data governance help organizations be part of the community revolution in enterprise resource planning.
June 11, 2026
Harnessing Microsoft Graph to Optimize Dynamics 365 Finance & Operations
Discover how Microsoft Graph empowers organizations to maximize their ERP investments without requiring business users to navigate complex development processes.
June 4, 2026
AI Agent & Copilot Podcast: Governance OR Momentum
Most organizations aren't slowing down AI because of real risk. They're slowing it down because of unclear messaging, and the fix is simpler than most leaders think.
June 3, 2026
Dynamics 365 Customer Insights – Data 2026 Release Wave 1 Feature: Smarter Agents
Learn how this release is making existing Customer Insights data easier for agents to discover, understand, and use inside Copilot Studio.
June 2, 2026
Practical Ways to Apply Copilot to the Workday
The best ways to use Microsoft Copilot are in areas to reduce friction, improve clarity, and create more space for meaningful.
June 1, 2026
AI Agent & Copilot Podcast: Words Matter
The words leaders use when rolling out AI quietly determine whether teams take it seriously or ignore it entirely. In this episode, Shawn Dorward breaks down the language problem most organizations never see coming.
May 27, 2026
AI Agent & Copilot Podcast: Don’t Delegate AI Transformation, Own It
Saying AI is mission critical and then handing it off to a task force two levels down is one of the fastest ways to kill adoption. Shawn Dorward breaks down why AI transformation has to be owned at the top and what leaders can do right now to change that.
May 20, 2026
