Category: User Group Communities
AI Agent & Copilot Podcast: Microsoft’s Dewain Robinson Emphasizes AI’s Value in B2B, B2C
Welcome to the AI Copilot Podcast, analyzing the latest AI Copilot and agent developments from Microsoft and its partners, delving into customer use cases, and…
How to Customize the Case Resolution Form in Dynamics 365 Customer Service
In this video, UG Expert Heidi Neuhauser explains how to customize the case resolution form in Dynamics 365 Customer Service. Key Takeaways