Frustrations with Dynamics 365 Contact Center Deployments
Promoting Dynamics 365 Contact Center work from Sandbox to UAT can feel like a rebuild because key channel assets are environment-bound and don’t mo…
Media Type: Article
Copilot in Dynamics 365 Finance & Supply Chain: From Demo to Back-Office Reality
Crystal Ahrens explains real use cases and a readiness checklist to ensure data, security, and governance can support reliable AI outcomes in D365 F&S…
Understanding Translytical Task Flows in Microsoft Fabric
Translytical Task Flows in Microsoft Fabric unify transactions and analytics in one pipeline. They deliver real-time insights and automated actions se…
What’s New in Microsoft 365 Copilot
UG Expert and Microsoft MVP, Shawn Dorward, shares the latest features of M365 Copilot that rolled out in December.
Interactions in Business Central: A Sales Representative’s POV
Business Central Interactions help sales teams capture calls, emails, and notes so key details don’t get lost over time. With templates and automati…
Lakehouse Schemas Now Generally Available in Microsoft Fabric
Pablo Moreno details the impacts of lakehouse schemas being generally available inside of Microsoft Fabric.
Dynamics GP in 2025: A Year‑End Retrospective
UG Expert Kerry Hataley gives a recap of Dynamics GP in 2025, including important product updates and community events.
The New Leadership Skillset: Managing a Human + AI Hybrid Workforce
AI isn’t just adding new tools to the workplace — it’s reshaping the very structure of how work gets done. For the first time, organizations…
AI Agent & Copilot Summit 2026 Speakers & Sessions Released
The speakers and sessions for the 2026 AI Agent & Copilot Summit have been announced by event producers, Dynamic Communities and Cloud Wars.
Power BI Reporting App Enhancements for Business Central v27
UG Expert and All-Star Dave Wiser reviews the Power BI App enhancements for Version 27 of Business Central.
The Surveys Agent: Your New Always-On Feedback Analyst
Shawn Dorward explains the impact of the news Surveys Agent for Microsoft 365 Copilot on organizations and individual users.
5 Things I Learned Playing with the New Power Apps Vibe Experience
UG Expert and Microsoft MVP, Heidi Neuhauser, shares 5 lessons from hands-on experimentation with the new Power Apps Vibe experience at vibe.powerapps…
Driving User Adoption in Dynamics 365 F/SCM: Why Insight at Go-Live Is Important
UG Expert Crystal Ahrens explains why user adoption is a fundamental aspect of ERP implementations, and how teams can drive widespread adoption from t…
Exploring Microsoft’s AI Agent Products: M365 Copilot, Copilot Studio, and AI Foundry
UG Expert Pablo Moreno compares the use cases, pros and cons, and learning curve of three core AI agent products for Microsoft users.
Building Enterprise-Grade Logic with Power Platform and Dataverse
Kylie Kiser explores how to build scalable, secure apps using Dataverse’s new extensibility features.
How the Dynamics 365 Contact Center Is Transforming Customer Engagement
The Dynamics 365 Contact Center is applying AI to transform contact centers to be a powerful source of customer intelligence.
Integrating Dataverse and Dynamics 365: A Solution Architect’s Perspective
Gain a solution architect's perspective on integration patterns through practical examples, best practices, and AI productivity outcomes.
Power BI’s Big Leap: From PBIX to PBIR
Pablo Moreno details the changes coming to Power BI, which is transitioning from PBIX format to PBIR format for file types.
Monthly Round Up: New Features in Microsoft 365 Copilot
Shawn Dorward shares a recap of the latest announcements and enhancements to Microsoft 365 Copilot that came about in November.
Microsoft Agent 365: A Modern Approach to AI Monitoring and Analytics
Pablo Moreno reviews Agent 354, a monitoring and analytics platform to keep site of AI agents and automated tasks.
