Using the Dataverse (Legacy) Connector for Dynamics 365 CRM

In this video, UG Expert Heidi Neuhauser explains how to use the Dataverse connector for Dynamics 365 CE/CRM to automate workflows.

This episode is sponsored by Community Summit North America, the largest independent gathering of the Microsoft Business Applications ecosystem, taking place Oct. 13-17, 2024, in San Antonio, Texas. Register today to connect with thousands of users across the Microsoft business applications ecosystem at the for user, by user event.


00:33 — To begin, start a new flow from a solution file, by navigating to + New > Automation > Cloud flow > Instant. Any row you want to use the “When a row is selected” trigger with will need to be Instant. Create a name for the trigger, scroll to “When a row is selected” and press Create.

01:06 — There are a few things to configure in the trigger. In the default environment, select the table. In her example, Heidi configures Contacts. For this use case, she sets the parameters to allow sales reps or users to select one or many contacts, and then have an email sent to those contacts. The next step is to add the Dataverse connector, “Get a row by ID.” The final step is to configure the connector to send an email, which is done through Outlook.

02:46 — Finally, save the changes and test the flow. Heidi walks through the process of generating and sending an email through this flow

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