Donald,

I’m curious… did you try this user function: Microsoft Dynamics GP > Tools > Utilities > Purchasing > Update 1099 Information ?

For others… it’s always preferrable to use the UI for mass updates before going ‘under the hood’ (identifying and updating SQL tables directly).

Chris

Ian,

To see your registration keys:

– Log into GP with the sa account.

– Navigate to: Microsoft Dynamics GP > Setup > System > Registration

– You can copy them out of the window. Be careful to not make any changes!

Good luck.

Chris

Thomas,

I’ve never seen an unbalanced entry in GP. I would suspect someone manipulating the SQL tables.

Chris

Logan,

I suggest you start logging the time, volume and speed every day. Then start looking for things to correlate the ‘slow processing times’ to. I would start by interrogating/logging other posting activities in GP. Accounts Receivable is a good place to start as it’s common for their volume of postings to impact other processing. …

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Thomas, all GP windows have this great feature: Open the window > click the help button (blue question mark) > select ‘about this window’.

Enjoy!

Thomas, it’s an option when you run GP Utilities.

I recall there being a function for upgrading your reports dictionary(ies). Did you run this?

Can’t really focus on one app. But I sure love my SmartConnect by eOne. Single, strong, reliable, versatile, centralized tool for all of my custom integrations with GP.

Chris

Mike,

I’m not familiar with Intellego. But I’m sure there are a number of us that are familiar with write-backs from their shipping software (i.e. ship-date, costs, tracking numbers).

What is your issue?

Chris

Nicole,

Since you didn’t post the invoice, you can edit it (remove the lines that didn’t ship) before posting. I would enter a new sales order (or backorder if you prefer) with the unshipped lines.

Chris

Trevor,

Here’s the approach I have taken: Stay the course!

GP remains a mission-critical application for us. And it’s very inexpensive and easy to maintain (as long as you don’t let Microsoft’s announcements erode the attitudes and actions critical to the effectiveness of the application).

As soon as you and your organization start to neglect…

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Eddie,

GP security is based on granting users the access they need. They start with nothing. The basic model is explained in these three tiers:

1 – create the user

2 – grant the user access to the company(ies)

3 – for each company, you grant the user the access to a variety of resources within GP

Sounds like you got through 1 and 2. Now the fun…

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Hey Kevin,

It’s unfortunate that nobody has replied with expertise in rebuilding your Data Mart.

I can offer this advice… I use the legacy connection (of Management Reporter to GP). It’s a direct connection to the SQL database. I do not have to worry about keeping anything synchronized, making it easier to maintain without losing…

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Eddie,

Did you check the user’s access in Security > dbl-click user > Company Access tab ?

Chris

Jill,

There are many solutions for this challenge. Here is one way that may work for you “out-of-the-box” (uses GP functionality without an add-ons or customizations):

Use the unit-of-measure schedule and price list functions to limit sales entry to particular units-of-measure. For instance, setup a unit-of-measure of Case12 and Case15 which…

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Hi Jill,

Adding on to Jo’s post… there isn’t much you cannot do with SmartConnect! If your technical team needs help, check with your partner. If your partner needs help, check with eOne Solutions.

At one point, you could launch the import from within Excel (don’t need to be logged into GP or SmartConnect). Very cool. Not sure if this…

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Kerry,

Answering your other questions…

I’ve only seen it with one user so far. We have 55 GP licences. No Citrix. A handful of users on a few RDP servers (primarily for remote work). We gave the user a new GP (SQL) login (no help). A prior employee on the same machine never experienced this. Weird.

Thanks again!

Chris

Hi Kerry,

I appreciate you sharing your insight. I agree the symptoms appear to be related to connectivity. We did put the user on an RDP a couple weeks ago and he hasn’t experienced any episodes since. Looks like an effective ‘band-aid’.

Did this get resolved in a later release? Or, is there an MS article out there?

Thanks,

Chris

Kerwin,

We are getting one user that is experiencing this. Did you ever solve it?

Chris

Lisa,

It’s been a while since I’ve used IM. I do recall embedding SQL statements within the integrations. If you can find where to embed the scripts, IM has a variety of samples for you. I want to say it’s a selection on the line holding a field mapping.

It takes a little programming skill for the calls and a little SQL skill for the inserts…

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Jim,

Since you’ve got some SQL skill, this trick might work for you. If you can… void the sales order. It should go to history (as voided). Update the void status in SQL.

Good luck.

Chris

Gino,

There are a lot of considerations here. Every customer/organization is different.

Some of the considerations are: number of lines on the order, size of the order (qty and $), nature of the product (i.e. expiration), nature of the business (high touch vs. operational excellence), size of the operation (volume of orders, number of…

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For duplicate vendors… there is a pretty cool utility that will combine vendors. You can combine two or more vendors into one. It will combine everything… cards and history. And, there is no way to uncombine later. You’ll want to try it in a test company first.

You can find it here: tools > utilities > purchasing > vendor…

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How about…

– Create a new vendor with the ‘alternate’ name

– Enter the voucher and cut the check

– Use PSTL to combine the new vendor (and above transactions) with the ‘original’ vendor.

???

I’ve never done it. I would try it in a test company first.

Good luck.

Howard,

I’d say you have a sound approach. Especially since you found the root cause of your issue. I would confirm this by running your SQL update in a test company and thoroughly testing all of your Purchasing, Receiving and Payables processes (including reporting).

Good luck!

Chris

Howard,

What you experienced is not common. But, it does happen every now and then. I bet it was caused by a network or server hiccup. It sounds like you’ve taken the adequate/typical measures to ensure the integrity of your data and system.

You may also want to do these to sleep better at night…

– Ensure everything posted to GL ok.

-…

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Sandra,

They are great products. I’ve been using them both for years as both a consultant and an end-user. eOne has been around for many years and have developed a number of solid products for GP.

They can handle basic user challenges (i.e. importing data from spreadsheets) with an intuitive GUI as well as the most advanced application integrations.

Chris

Hi Matt,

The most common cause of this is someone changing the item type directly in the SQL database. The user interface will not allow this change. It was probably setup as an inventory item originally. Then there was activity (receipts, adjustments, etc.). Then it was changed to a service item.

Here are a couple solutions…

– Use the…

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