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MVP Insights: Marko Totovic on the Business Impact of Agents

Dynamics Communities October 13, 2025 Video

Welcome to “MVP Insights,” a podcast that explores the universe, ideas, and opportunities of the brightest stars in the Microsoft business applications ecosystem. 

In episode 67, Cam Sessinger, Senior Online Editor, Dynamic Communities, hosts Marko Totovic, PTS for CE&PP, Companial, Microsoft MVP, for a conversation about the improvements happening with agents and Copilot Studio as well as upcoming Community Summit North America sessions.

Agents & Copilots are defining the future of Dynamics, CRM, Power Platform, Azure, Fabric, and more. Register for Community Summit NA 2025, running October 19-23 in Orlando, FL, to explore and discover what this means to you.

Key Takeaways

  • Agents & innovation: Marko works with partners on anything from pre-sales to live implementation. “I’m seeing huge improvements in Copilot Studio and the building editors and everything that you can build from the agent perspective,” he says. Now, everything is moving to agents — building your own and how they can help you with day-to-day work. “What really makes me happy is innovations in Copilot for building applications and automations in Power Platform.”
  • Business impact: Companies and users are starting to ask for agents specifically built on their knowledge articles, documentation, and more. “When I’m talking to partners, they have so many requests from their end clients to build something for them so that they can boost their efficiency,” Marko reports. End users aren’t struggling with adoption with this. “They’re really willing to start immediately using some of the stuff.”
  • Summit NA: Marko will be presenting at Community Summit North America and shares insights on his sessions:
To explore and discover how Agents & Copilots are defining the future of Dynamics, CRM, Power Platform, Azure, Fabric, and more, join us at Community Summit NA 2025. 
Categories: Customer Experience (CRM), Power Platform UG, User Group Communities
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