Academy Preview: Skill Up as a System Admin
If you’ve been handed a Dynamics 365 CE/CRM system and aren’t quite sure what to do with it, or you’ve been leaning on your partner more than you’d like, Heidi Neuhauser is bringing back her System Admin Boot Camp to the Academy sessions at Community Summit North America. This time, it will consist of two full days of hands-on training: System Admin 101 runs on October 10, and 201 follows on October 11. Both are built around real, practical skills you can put to work the moment you get back to the office.
Key Takeaways:
- System Admin 101 is built for beginners and those new to CE/CRM. Whether you’re a consultant just entering the space or a customer who wants more ownership of their system, this session covers the foundational toolkit you need to make meaningful out-of-the-box changes.
- Core 101 topics include security models, views, forms, and search. You’ll also walk through solution management, ALM best practices, the Power Platform Admin Center, business rules, and Teams and Outlook integration.
- System Admin 201 picks up where 101 leaves off. It’s designed for admins who already know the basics and want to go deeper into advanced settings, Copilot in first-party apps, UI controls, Power Automate, and introductory Power BI integration.
- Every module includes hands-on labs. The sessions are structured so attendees aren’t just sitting through slides, but provide time to actually practice what’s being covered, which makes the learning stick.
- Sessions are part of the Summit NA Academy, which runs before the main conference. Learn more and register by reviewing the Dynamics 365 CE (CRM) track.
