Posts Tagged: Artificial Intelligence
AI Agent & Copilot Podcast: Governance OR Momentum
Most organizations aren't slowing down AI because of real risk. They're slowing it down because of unclear messaging, and the fix is simpler than most leaders think.
June 3, 2026
AI Agent & Copilot Podcast: Words Matter
The words leaders use when rolling out AI quietly determine whether teams take it seriously or ignore it entirely. In this episode, Shawn Dorward breaks down the language problem most organizations never see coming.
May 27, 2026
AI Agent & Copilot Podcast: Don’t Delegate AI Transformation, Own It
Saying AI is mission critical and then handing it off to a task force two levels down is one of the fastest ways to kill adoption. Shawn Dorward breaks down why AI transformation has to be owned at the top and what leaders can do right now to change that.
May 20, 2026
Academy Preview: Skill Up as a System Admin
Heidi Neuhauser previews her two-day Dynamics 365 CE/CRM System Admin Boot Camp at Summit NA Academy. Whether you're brand new to the platform or ready to level up, there's a session built for where you are right now.
May 14, 2026
IVR: Custom Voice for Voice Agents
Dynamics 365 Contact Center is getting custom AI voice support for IVR in the 2026 Release Wave 1, and it's skipping public preview entirely. Here's what we know so far and why it matters for your phone channel setup.
May 7, 2026
Updates to Microsoft Certification Exams
Microsoft is shaking up its certification landscape with new agentic AI-focused exams for Dynamics 365 and Power Platform. Learn what's coming and why it matters for consultants and tech professionals.
May 1, 2026
Zwilling Beauty Group and Truvio Leaders on How AP Automation Is Reshaping the Modern Finance Function
A podcast discussion between Chander Vaidyanathan, John Siefert, and Morgan Jonnson highlights the role of AP automation in reshaping the modern finance function.
April 8, 2026
How Zwilling Beauty Group Transformed AP with Dynamics 365 & Truvio
Chander Vaidyanathan and Morgan Johnson discuss how Zwilling Beauty Group’s shift to Dynamics 365 and partnership with Truvio enabled AP automation, improved accuracy, and set the stage for AI-driven transformation.
April 2, 2026
Microsoft Azure Foundry Local Labs: Building Real AI Apps, Right on Your Machine
Azure Foundry Local Labs helps developers build production-ready AI apps that run entirely on-device using local model serving, RAG, and agent workflows. It delivers stronger privacy, lower latency, offline capability, and predictable costs, with an easy path to Azure when you need scale.
April 1, 2026
Accounts Payable Reimagined: ERP-Native Automation in Dynamics 365
Whether you are reassessing an existing AP solution or planning the next phase of your Dynamics 365 roadmap, this guide is intended to provide context and clarity grounded in real-world experience.
March 30, 2026
Microsoft Fabric IQ Unveiled at FabCon Atlanta: Revolutionizing Enterprise Data, Governance, and Financial Planning
Microsoft unveiled Fabric IQ at FabCon Atlanta to unify enterprise data and accelerate insights for better financial planning. With Purview governance, Python and Databricks analytics, automation tools, and Copilot, teams can plan faster with trusted data.
March 30, 2026
Practical AI: Using AI Builder Prompts in Power Automate
Kylie Kiser shows how to use AI prompts and models across Power Automate, Power Apps, and Microsoft Copilot to automate workflows and build smarter, action-driven experiences.
March 26, 2026
The Interface Is Shrinking — And That Changes ERP Strategy
As Copilot and conversational AI reshape how users interact with ERP systems, traditional navigation and page design are losing strategic importance.
March 23, 2026
The Rise of Prompts in AI Builder
Kylie Kiser reviews AI Builder in the Power Platform, explaining the various offerings and the shift towards using prompts with Copilot's assistance.
March 20, 2026
AI Agent & Copilot Podcast: From AI Resistance to AI Readiness
AI resistance rarely looks like rebellion — it looks like silence. In episode five of the AI Agent & Copilot Podcast mini-series, Shawn Dorward explains why resistance is a leadership signal, not a people problem.
March 18, 2026
Practical AI: Plan Designer and Vibe
Kylie Kiser walks through two powerful maker tools, Plan Designer and Vibe, showing how each can generate apps, data models, and workflows from a simple business problem description.
March 13, 2026
AI Agent & Copilot Podcast: Inverted Org Chart
In this episode of the AI Agent & Copilot Podcast, host Shawn Dorward explores the "inverted org chart" — where AI innovation flows from the front lines up, while accountability still sits at the top.
March 11, 2026
Practical AI: Maker Tools in Power Platform, Power Apps
Kylie Kiser reviews the practical applications of AI tools in Power Apps, Power Platform, and Power Automate that are available to makers, in part 3 of her series on practical AI.
March 10, 2026
Your ERP Data Is a Training Ground for AI
As Copilot capabilities expand across Dynamics 365 ERPs, data is now shaping how the systems interpret patterns and frames decision.
March 9, 2026
elevaite365 Test Automation: Turning Software Testing into a Strategic Asset with AI
A practical guide to how AI-powered test automation eliminates the cost, risk, and disruption of manual software testing for Microsoft Dynamics 365 users.
March 6, 2026
