MVP Insights: Heidi Neuhauser on Microsoft Innovations, CRM Admins at Summit

Dynamics Communities September 3, 2025 Video

Welcome to “MVP Insights,” a podcast that explores the universe, ideas, and opportunities of the brightest stars in the Microsoft business applications ecosystem. 

In episode 56, Pam Misialek talks with Heidi Neuhauser, Vice President, reenhanced, Microsoft MVP, about the rise of AI and agents within Microsoft platforms, the power of Power Automate, and Heidi’s Academy class and sessions for CRM administrators and users at Community Summit.

Key Takeaways

  • Microsoft innovations: With all the buzz around AI and agents, Heidi is excited to see the idea of having personal AI assistants inside the tech playing out, especially in the first-party CRM app. There are two available already in customer service, and some are in preview now for sales. “Under the covers, it’s all Power Automate helping these things run,” Heidi acknowledges. Now is the time to embrace the power of Power Automate to upskill and understand how the agents work.
  • Summit NA Academy class: Heidi will be speaking at Community Summit North America. She will be leading an Academy class to upskill CRM system administrators. The class serves as a chance for users to learn how to manage the system and accomplish other tasks without needing to reach out to a partner. This will be a two-day class, with System Admin 101 on Saturday, October 18th covering the basics and System Admin 201 on Sunday, October 19th going deeper for advanced admins.
  • Summit NA education sessions: Heidi shares insights on the additional sessions she will be leading at Community Summit, including:
To explore and discover how Agents & Copilots are defining the future of Dynamics, CRM, Power Platform, Azure, Fabric, and more, join us at Community Summit NA 2025. 
Categories: Customer Experience (CRM), Power Platform UG, User Group Communities
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