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Acadmey Preview: Dynamics 365 CE/CRM System Admin Boot Camp 101 & 201

Heidi Neuhauser August 25, 2025 Video

UG Expert Heidi Neuhauser provides an exclusive sneak peek into the two-day course she’s creating for the Academy at Community Summit North America. The Dynamics 365 CE/CRM System Admin Boot Camp will cover System Admin 101 on Saturday, October 18, and System Admin 201 on Sunday, October 19.

Agents & Copilots are defining the future of Dynamics, CRM, Power Platform, Azure, Fabric, and more. Register for Community Summit NA 2025, running October 19-23 in Orlando, FL, to explore and discover what this means to you.

Key Takeaways:

  • System Admin 101: Heidi presented this course at Summit last year as well as an Academy class. After receiving great reviews, she decided to bring it back. It’s designed to help attendees upskill in the basics. It will cover:
    • Solution management and application lifecycle management
    • The Power Platform Admin Center and the new model-driven app
    • Basic security concerns and considerations for security model implementation
    • Global Dataverse search and modifying search fields
    • How to customize and work with model-driven apps
  • System Admin 201: This is the second iteration of the Academy class, building on what Heidi covered in System Admin 101. She will review:
    • Copilot for sales, service, and marketing
    • Table relationships and field relationships
    • UI controls that can be applied out of the box on forms, views, and tables
    • A deep dive into Advanced Settings
    • How to get started using Power Automate
    • Dataverse connector and Power BI integration
To explore and discover how Agents & Copilots are defining the future of Dynamics, CRM, Power Platform, Azure, Fabric, and more, join us at Community Summit NA 2025. 
Categories: Customer Experience (CRM), User Group Communities
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