Refunding Customer Overpayments and Negative Balances in Business Central
UG Expert David Laster challenges how to manage customer overpayments and negative balances in Business Central.
Key Takeaways:
- Managing overpayments: Negative customer balances impact DSO calculations, so it’s important to address them promptly. David has “customers with negative balances” as a saved search to filter customer balances to the ones that are below zero. These are the ones that might need to be cleaned up and further assessed as needed to prevent negative effects.
- Common causes: There are three notable scenarios leading to negative customer balances: loan payments, classic overpayments, and stranded IOUs or credits. David walks through these cases and how to handle them.
- Payment journal window: Much of the heavy lifting in Business Central is done in the payment journal window. David demonstrates the use of the payment journal window to create refunds. He also touches on how to handle classic order payments in journal form. He wraps up his walkthrough with how to resolve the stranded credit case, ensuring they are properly matched and refunded to avoid negative balances.
