AI Agent & Copilot Podcast: Seth Bacon of RSM Discusses AI Use Cases Across Industries
Welcome to the AI Copilot Podcast, analyzing the latest AI Copilot and agent developments from Microsoft and its partners, delving into customer use cases, and exploring how AI plus the Cloud helps customers reimagine their business.
In this episode, Seth Bacon, director of product and strategy at RSM, discusses the upcoming AI Agent & Copilot Summit with Tom Smith. Bacon is a member of the event’s programming committee.
This episode is sponsored by the AI Agent & Copilot Summit NA, taking place March 17-19, 2025 in San Diego, California.
Highlights
Role in AI and the Microsoft Business Apps Community (01:13)
Bacon’s focus is research and development within the product and strategy team. He details excitement around Microsoft Copilot Studio and AI developments.
Most Compelling AI Projects (02:06)
He highlights AI projects in the nonprofit and government spaces, focusing on efficiency and investment in technology. In the retail industry, AI is helping in predicting customer churn and increasing customer lifetime value. There are also advanced AI applications in audit, tax, and consulting, focusing on AI foundry concepts and professional services.
Internally at RSM, the deployment of Microsoft 365 Copilot is helping productivity by reducing email overload and improving meeting transcripts.
Excitement, Advice Around AI Agent & Copilot Summit (05:16)
The security/governance theme at the event is of particular interest, as Bacon emphasizes its critical role in methodical implementation and organizational return. He also explains the importance of governance in scaling AI projects and ensuring a solid foundation of trust. Clients face challenges when implementing AI, such as permissions, data security, and governance. Methodical implementation and focus on securing data will avoid pitfalls and ensure organizational trust.
He advises attendees to come with a clear agenda but also to be open to spontaneous conversations and learning from others through networking.
2025 Copilot/Agent Outlook and Predictions (08:55)
He expresses excitement about new features and functionality from Microsoft and other large players, and the importance of individuals at the event who will take these new tools and make them practical and impactful in their organizations. He looks forward to the real-world applications of AI and copilots and the impact they will have on organizations in the coming months.
AI Agent & Copilot Summit NA is an AI-first event to define the opportunities, impact, and outcomes possible with Microsoft Copilot for mid-market & enterprise companies. Register now to attend AI Copilot Summit in San Diego, CA from March 17-19, 2025.
