Summit Launchpad: Nodus Technologies’ Fauwaz Hussain Shares Impressions of AI Tools, Role of Partners, Customer Conversations
In this “Summit Launchpad” interview, recorded while on location at Community Summit North America 2024, Jason Gumpert, Editor, MSDynamicsWorld.com, is joined by Fauwaz Hussain, Senior Director, B2B Sales and Strategy, Nodus Technologies. The two discuss what’s top-of-mind for both customers and partners and the role of AI in the modern workplace.
Key Takeaways
- Customer conversations: There are two main topics of discussion for customers, Hussain explains. First, the future of GP is uncertain, but Microsoft has given a five-year timeline for users to make decisions, so there’s no need to panic. Second, AI, particularly Copilot, is a hot topic, with many discussions around its applications and impact on business operations.
- Role of partners: Nodus Technologies is 100% partner-focused, always involving partners in its sales process, even if customers approach them directly. A major focus for the company is ensuring secure and integrated payment systems, and it has been discussing the importance of PCI compliance and security. One of its popular tools allows customers to make payments via text messages, which updates Business Central and GP instantaneously, streamlining the process and enhancing security.
- AI impressions: AI is here to enhance our capabilities, much like how calculators became essential in daily life, explains Hussain. Embracing AI, especially tools like Copilot, can help you achieve more by enhancing what you already do.
