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Integrated Teams Chat Error
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Integrated Teams Chat Error
We have been using Integrated Teams Chat with CRM since the beginning of this year. We have a bunch of Users that we are unable to add as a Participant of the Connected Chat and are given an error message. We ruled out CRM security as we set up one of the Users as a System Administrator and still have the error. Any ideas on how to fix this issue?
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2 Replies
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Hi Becky! Just to clarify, you have some users who CAN access this and others who do not, is that correct? I wrote a few articles here about the integration between Teams & Dynamics. Maybe they could help?
dynamicscommunities.com
How to Set Up Dynamics 365 and Microsoft Teams Integration
In part one of the series, UG Expert Heidi Neuhauser explains how to integrate Microsoft Teams within a Dynamics 365 environment
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Hello Heidi! Yes, that is correct. There are some users that I cannot add as a Participant to a connected chat. Both me and my colleague are system administrators. Users can add me as a Participant, but not my colleague. We have 4 Customer Care Managers with the same security set-up and users can only add 1 out of the 4 as a Participant.
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