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[Heidi Neuhauser]

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Hi Becky! Just to clarify, you have some users who CAN access this and others who do not, is that correct? I wrote a few articles here about the integration between Teams & Dynamics. Maybe they could help?

https://dynamicscommunities.com/ug/dynamics-ce-crm-ug/how-to-set-up-dynamics-365-and-microsoft-teams-integration/

https://dynamicscommunities.com/ug/dynamics-ce-crm-ug/how-to-connect-microsoft-teams-chat-with-dynamics-365-for-sales/

https://dynamicscommunities.com/ug/dynamics-ce-crm-ug/configuring-microsoft-teams-and-dynamics-365-basic-and-enhanced-collaboration/

dynamicscommunities.com

How to Set Up Dynamics 365 and Microsoft Teams Integration

In part one of the series, UG Expert Heidi Neuhauser explains how to integrate Microsoft Teams within a Dynamics 365 environment