Release Wave 1 2025: Customer Insights Journeys, Unifying Sales and Marketing
UG Expert Heidi Neuhauser highlights the customer insights journey elements of Release Wave 1 as well as unifying sales and marketing.
Category: Dynamics CE / CRM UG
Global ISV SignUp Software Acquires CMS, eCommerce, PIM Provider DynamicWeb
Leading Microsoft ISV SignUp Software acquires leading provider of CMS, eCommerce, PIM, and Marketing solutions, DynamicWeb.
Using Agents and Copilots in M365 Modern Work
Report analyzes the changing nature of work – and how it can transform business – through three lenses: opportunities with AI, impact on work toda…
Maximizing CRM Training Effectiveness with Multi-Modal Learning Strategies
UG Expert Heidi Neuhauser explores how the VARK model — Visual, Auditory, Reading/Writing, Kinesthetic — can enhance CRM training programs by acco…
MVP Insights: Asif Rehmani on AI Adoption and Impact in the Modern Workplace
Welcome to “MVP Insights,” a podcast that explores the universe, ideas, and opportunities of the brightest stars in the Microsoft business applications ecosystem. In episode…
Enhancing Data Security with Microsoft’s Data Masking Rules in Dataverse Model-Driven Apps
UG Expert Kylie Kiser gives an overview of the new data masking feature in Dynamics 365 and what it could mean for organizations.
Biz Apps Partner Digital Summit Report: Exclusive Insights, Plans, and Ideas to Put to Work For Your Business
This report provides an analysis of each of the five modules that made up the Biz Apps Partner Digital Summit, co-created by Dynamics Communities and …
MVP Insights: Heidi Neuhauser on Copilot Innovations, Ensuring Data Quality, User Benefits
In this MVP Insights episode, Microsoft MVP and UG Expert Heidi Neuhauser shares her thoughts on the latest innovations, user experiences, and tips fo…
3 Out-of-the-Box Tools in Dynamics 365 CE to Help with Data Accuracy and Integrity
UG Expert Heidi Neuhauser highlights 3 out-of-the box-tools to help with data accuracy in D365 CE/CRM, including Business Rules, Formula Columns, and …
Biz Apps Partner Digital Summit: Best Practices for ISVs in the Microsoft Ecosystem
ISVs in the Microsoft Biz Apps ecosystem share best practices for scaling success during Module 5 of the Biz Apps Partner Digital Summit.
Biz Apps Partner Podcast: Microsoft’s Steve Cohen on How the Progression of AI Elevates Innovation
In this Biz Apps Partner Podcast episode, John Siefert welcomes Microsoft's Steve Cohen about how the technology landscape has shifted with the rapid …
Dynamics 365 Customer Service 2025 Release Wave 1: Enhancing Generative AI, Administrative, & User Experience Features
UG Expert Heidi Neuhauser highlights two focus areas of the Customer Service section for Release Wave 1, including Generative AI and administrative fe…
Biz Apps Partner Digital Summit: Scaling Business with AI, Copilot, & ISV Success Programs
Module 4 of the Biz Apps Partner Digital Summit featured Microsoft's Jerry Weber for a discussion on ISV programs and the power of Copilot.
Dynamics 365 Sales: Unpacking the Sales Qualification Agent
UG Expert and Microsoft MVP Heidi Neuhauser provides an overview of the new Sales Qualification Agent in Dynamics 365 Sales, introduced in the 2025 Re…
Biz Apps Partner Digital Summit: Best Practices and Co-Selling Opportunities for SMB, SMC, Enterprise Segments
Module 3 of the Biz Apps Partner Digital Summit featured a range of Microsoft speakers and partners who described the opportunities for co-selling wit…
Biz Apps Partner Digital Summit: Increase Scale of Deal Sizes by Creating Funded Engagements
Module 2 of the Biz Apps Partner Digital Summit highlighted funded engagements: what they are, how businesses can benefit from them, and how Microsoft…
Feature Showdown: Power Platform Environment Settings App
UG Expert Heidi Neuhauser presents a comparison of the Power Platform Environment Settings App vs. the sales and service hubs.
AI Agent & Copilot Summit Agenda Now Available
The full agenda for AI Agent & Copilot Summit, running March 17-19 in San Diego, CA, has been released. Get the details in the press release.
Overview of Power Platform Environments Settings Model-Driven App
UG Expert Heidi Neuhauser reviews the Power Platform Environment Settings model-driven app and its new features compared to classic.
Biz Apps Partner Digital Summit: Understanding Solutions Designations, Specializations, and Microsoft Partner Program Benefits
Module 1 of the Biz Apps Partner Digital Summit unpacked Microsoft partner programs, solutions designations, and specializations, before hearing from …
