Microsoft’s Charles Lamanna Explains How Artificial Intelligence Represents Shift for Customers, Technology
In a recent interview with Cloud Wars Founder Bob Evans and Acceleration Economy Editor-in-Chief Tom Smith, Charles Lamanna, Corporate Vice President, Business Apps and Platform, Microsoft, discusses how the artificial intelligence (AI) transformation represents a broad shift for customers and technology.
This episode is sponsored by Community Summit North America, the largest innovation, education, and training event for the Microsoft Business Applications ecosystem, taking place Oct. 19-23, 2025, in Orlando, Florida. Register today to connect with thousands of users across the Microsoft business applications ecosystem at the for user, by user event.
Highlights
00:05 — Microsoft believes that AI represents a platform shift for customers and technology more broadly. “We think there won’t be a future where you really use a CRM or ERP or dev tool that isn’t AI-embedded or has an AI user experience.”
00:21 — Something noteworthy about the AI transformation is how fast its taken place. “It’s not going to be a decade to go from zero to majority.” Microsoft has already released new products and capabilities such as Microsoft Sales Copilot, GitHub Copilot, and Dynamics 365 Copilots.
00:52 — 12 months from now, Charles believes that the “broad collection of Microsoft apps will feel AI-first and AI-enabled. And it will feel like a new type of user experience just that quick.”
