Tax Compliance, Integration Complexity, and Major Summit Update
In episode 15 of the “Inside Dynamics Communities” podcast, John Siefert, CEO, Dynamics Communities and Summit NA, Ryan Gonzales, Senior Sales Director, Dynamics Communities and Summit NA, and Pam Misialek, Community Director, Dynamics Communities and Summit NA, break down the latest stories happening inside the Dynamics community.
In today’s episode, the hosts explore customer success stories from KingswaySoft and Avalara, as well as an exciting update about Community Summit NA 2023.
This episode is sponsored by Summit North America, the largest independent gathering of the Microsoft Business Applications ecosystem, taking place Oct. 15-20, 2023, in Charlotte, North Carolina. Register today to connect with thousands of users across the Microsoft business applications ecosystem at the for user, by user event.
00:38 — John kicks off the discussion by noting the Generative AI Digital Summit, which is being held by Dynamics Communities’ sister organization, Acceleration Economy. The event is taking place on May 25, and registration is free. During the event, Charles Lamanna, Corporate Vice President, Business Apps & Platform at Microsoft, will be giving a keynote presentation. Other speakers include Laurence Moroney, Lead AI Advocate at Google, and CEO Tom Siebel of C3 AI.
02:48 — Pam continues the discussion by referencing a fiber optics company that is using KingswaySlow and CRMPlus+. This fiber optics company “has one instance of CRM, they have three instances of Business Central, they use HubSpot, they have an industry-specific app that they use as well. And they needed to integrate it all together,” explains Pam. For the fiber optics company, these multiple instances raised the question of “Which one is the master of this data?” Pam advises that users carefully consider the integration aspect and how it will address critical business problems.
John agrees that integration has become a critical part of enabling businesses to run on the systems that utilize.
05:13 — Ryan shares a story from Micro Matic, a tap dispenser company, that was having issues with tax compliance. Specifically, Micro Matic was finding that its systems and tax compliance were not updating frequently.
Avalara stepped in and provided Micro Matic with the proper integration it needed for its Dynamics 365 system, implementing a solution that saved time, money, and “headaches,” explains Ryan.
08:58 — In closing, John shares an exciting announcement relating to Community Summit NA 2023. On Monday, October 16, Dynamics Communities will be hosting AI Day, a single-day, immersive environment with features similar to a “workshop” that explores how AI tools can be utilized by practitioners and users within the context of Microsoft Copilot, CRM, Viva, and more.