MVP Insights Podcast: Kylie Kiser on Summit Sessions, Community Involvement, Career Impact

In this episode of the MVP Insights Podcast, Giuseppe Ianni, VP, Community Director, Attendees and Activations, Dynamic Communities, chats with Microsoft MVP Kylie Kiser, Solution Architect, RSM Canada, about her experience as part of the Microsoft MVP program.

Agents & Copilots are defining the future of Dynamics, CRM, Power Platform, Azure, Fabric, and more. Register for Community Summit NA 2025, running October 19-23 in Orlando, FL, to explore and discover what this means to you.

Key Takeaways

• Leading at Community Summit: Kylie has been involved in this community for years and has attended Community Summit North America since 2013. As a passionate leader in the Dynamics 365 and Power Platform community, Kylie will be leading two sessions at this year’s Community Summit. She names this as “one of the best parts of what I get to do — presenting, meeting new people, sharing new things, and sharing just fun use cases with you, as you’ll see from our sessions.” Making sessions fun and keeping people engaged as they learn is one way she became recognized as part of the MVP program.
• Programming Committee involvement: The Community Summit Programming Committee is a great way to get involved and be part of choosing sessions and the direction that the conference is going. Kylie has been part of the Programming Committee for several years. It requires balancing all the different technologies and speakers, and ensuring there’s a wide variety and diversity across the event.
• Career impact: At the start of her involvement in the ecosystem, she joined the Washington, D.C. chapter, where she would take notes and then post them afterward. The leader recognized her efforts, she became more involved, and eventually became the chapter leader. From this, Kylie has connected with several people in the community, many of whom have influenced her career journey. “I can’t really envision my career without community, it’s just been so intertwined from the beginning.”
• Community Summit sessions: Kylie is presenting two sessions at Community Summit North America. She is presenting a session with Mallory Lawhorn titled “Purrfecting Customer Service: A Cat’s Guide to Dynamics 365,” sharing customer service use case scenarios using their cats as examples. Her other session, “60 Power Platform Tips in 60 Minutes,” is with Heidi Neuhauser, loading their list of tips into a Power App that will randomly select a tip and showing them for a minute to be discussed.
• MVP program: One key aspect of being in the MVP program is providing feedback to Microsoft. “We’re getting news of features when they’re new, or hopefully before they’re released, and we’re able to provide feedback to Microsoft or escalate issues that we’re seeing with our clients up to the product team to get support and direction there,” she shares. It’s great for users to follow community leaders to gain insights on updates and use cases for tools and applications.
• Trends in the ecosystem: A major trend in the industry is AI and Copilot Studio. “What I’m really interested in is a lot of what’s happening with AI Builder and AI prompts,” Kylie says, as these are part of Power Platform. These are great tools that users can put in Power Apps and Power Automate. “I really think we’re going to see a lot of growth in that area.”