In episode 19 of “Inside Dynamics Communities,” John Siefert, CEO, Dynamics Communities and Summit NA, Ryan Gonzales, Senior Sales Director, Dynamics Communities and Summit NA, and Pam Misialek, Community Director, Dynamics Communities and Summit NA, break down the latest stories happening inside the Dynamics community.
In today’s episode, the hosts discuss customer success stories from Ingram Micro, Teradata, and Sonata Software.
This episode is sponsored by Summit North America, the largest independent gathering of the Microsoft Business Applications ecosystem, taking place Oct. 15-20, 2023, in Charlotte, North Carolina. Register today to connect with thousands of users across the Microsoft business applications ecosystem at the for user, by user event.
01:04 — The beauty of Power Platform, explains John, is that it can be applied to ERP systems across an entire organization. These ERP systems do not have to be Microsoft-specific. He references a piece from UG Expert Heidi Neuhauser, which was recently published on dynamicscommunities.com, called “Improving Power Automate for Less Technical Makers.”
John encourages citizen and non-developers to check out this article, which explains how to create Power Platform flows for those that are less technical.
03:48 — Ryan shares a story relating to Ingram Micro Cloud and Dell. He explains that Dell was looking to syndicate all of its Office 365 services to the cloud. Ingram Micro Cloud stepped in and was able to deliver on that need by migrating Dell’s Office 365 systems to the cloud and manage the services.
Ingram Micro Cloud was “able to come in and give them a single platform that handles the provisions, the billing, and the account management for Dell, for Office 365, without the entire IT team at Dell having to be involved.”
06:14 — Accelerating the speed of time to market, in this case, was particularly effective, notes John, before kicking it over to Pam.
07:04 — Pam was recently doing some research with Teradata and Medicaid, where she learned that 75 million people use Medicaid as their insurance, and 33.5% of California’s budget is allocated to Medicaid. Teradata worked with Medicaid around Child Protective Services (CPS) to make and retrieve reports at a much faster rate, reducing the time it took to process a report from hours to minutes.
Additionally, Teradata worked with Medicaid around lead poisoning. By pulling data from multiple sources, Teradata identified regions where children were more susceptible to lead poisoning, which demonstrates the power of data as a means of generating predictive analysis. “That’s just the tip of the iceberg to make a massive change in the whole healthcare industry,” she concludes.
09:36 — Teradata, who is one of the Top 10 Data Modernization companies on Acceleration Economy’s (Dynamics Communities’ sister organization) shortlist, has a product called VantageCloud Lake, which allows for unstructured data and structured data to exist in one environment where users can pull that information to make decisions, and in Pam’s example case, save lives.
10:50 — John shares a story about a shipping and logistics company that was facing challenges with the legacy systems it was running. The company was looking for ways to apply Power Apps within the context of the business to manage purchase approvals and change requests. Sonata Software developed applications to access specific challenges faced by the company in delivering a seamless experience for customers. One of these solutions was creating a user interface (UI) that was simple and intuitive, enabling the shipping and logistics company to deliver on its goals.
“Using Power Apps, they [Sonata Software] created apps for purchase requisition approval, purchase order approval, change request application, and asset service request…they were able to take those sorts of challenges that the company was dealing with, and then actually create four Power Apps specific to achieving their needs.”