MVP Insights: Cecile Dinh on Ecosystem Innovations, MVP Journey, Agent Use Cases

Welcome to “MVP Insights,” a podcast that explores the universe, ideas, and opportunities of the brightest stars in the Microsoft business applications ecosystem. 

In episode 69, Giuseppe Ianni is joined by Cecile Dinh, ERP Systems Architect, Airlines Reporting Corp, Microsoft MVP, to discuss her journey to becoming an MVP, community involvement, Community Summit NA 2025, and how she’s applying the latest innovations in her professional career.

Agents & Copilots are defining the future of Dynamics, CRM, Power Platform, Azure, Fabric, and more. Register for Community Summit NA 2025, running October 19-23 in Orlando, FL, to explore and discover what this means to you.

Key Takeaways

• Ecosystem innovations: Dinh shares her enthusiasm for using ChatGPT and Copilot to assist with transitioning from GP to Business Central, highlighting how uploading a screenshot of an org chart can help generate a chart of accounts and dimensions. She’s also excited about Business Central’s ease of use, especially its Excel copy-paste feature, which contrasts with GP’s more complex setup.
• AI journey: After discussing her journey with AI tools, Dinh shares a tip to improve prompt quality by instructing it not to generate anything until all necessary information is gathered. She’s seen this method used to create training materials and product ads, and is impressed by AI’s capabilities. Finally, she reminds listeners that consistent, short practice sessions make learning manageable.
• Agent use case: Dinh describes an agent she created for Teams by specifying a knowledge source and gradually building it out, which has proved to be helpful as her company has adopted it.
• MVP journey: Dinh describes her 7-year journey of community involvement that began with speaking at Community Summit North America in 2018, leading to roles as a chapter and meetup leader, and eventually earning MVP recognition. She emphasizes that the true reward lies in making an impact with the broader community.
• Summit NA participation: At Summit NA 2025, Dinh will be leading a session called “GP to BC: Mastering Data Migration – Strategies, Tools, and Best Practices,” on Thursday, October 23 from 8:15-9:15 am. She will also be volunteering at both the GP Tech Medic Desk and the BC/NAV Tech Medic Desk.

Stream the audio version of this episode here: