What's new for
Latest Content
Top Copilot Features Released in October 2024
UG Expert Shawn Dorward gives his top feature releases for Microsoft Copilot in October 2024.
How to Automate a Business Process Flow within Dynamics 365 CE/CRM
UG Expert Heidi Neuhauser reviews the steps for calling a Power Automate flow inside of Dynamics 365 CE/CRM within a business process flow.
AI Agent & Copilot Podcast: Microsoft, ServiceNow Deliver a Wide Range of Pre-Built AI Agents
Microsoft and ServiceNow deliver agents that customers can use out of the box — no custom development work needed — reinforcing the near-term pote…
Copilot 101: The ROI of Microsoft Copilot for Teams
UG Expert Shawn Dorward explains how he uses Microsoft Copilot in Teams, discussing the benefits and how it delivers a promising ROI.
Integration with Dynamics 365 Finance & Operations
UG Expert Crystal Ahrens reviews the best practices and key considerations for integrating Dynamics 365 Finance & Operations with other systems.
Real-Time Databases in KQL: Types, Purposes, and Challenges
UG Expert and Microsoft MVP Pablo Moreno defines the different types of databases in KQL and their purpose.
Technology and Strategies to Incentivize Profitable Payment Behaviors
This guidebook analyzes profitable B2B strategies, such as payment networks, and how they're put into practice and technologies that impact business r…
Copilot Prompts: 7 Life Hacks For Better and Faster AI Results
UG Expert Shawn Dorward shares 7 tips for creating compelling Copilot prompts and getting the most of the AI assistant.
The Reliability of Cloud Solutions for Enhanced Production Processes
In episode 63 of the “Inside Dynamics Communities” podcast, Ryan Gonzales, Senior Sales Director of Dynamics Communities and Summit NA, and Pam Misialek, Community Director of Dynamics…
Copilot 101: Working with Microsoft 365 Copilot
In this episode of the “Copilot 101 Podcast,” Shawn Dorward, Vice President, sa.global, UG Expert, discusses his journey with Microsoft 365 Copilot, focusing on Teams, Outlook, PowerPoint, and…
AI Agent & Copilot Podcast: Success Requires Sharp Focus on Data, Change Management
Last week's AI Copilot Preconference at Community Summit delivered a wealth of insight into the state of copilots. Top priorities: data, change manage…
Using Machine Learning, Robotic Process Automation to Create Intelligence Automation
The ultimate purpose of digital transformation is to “let humans do more with fewer resources”. Thanks to the digital era and our ability to collect…
Unpacking the New Copilot for Sales Success Kit
UG Expert Heidi Neuhauser gives an overview of the new Copilot for Sales Success kit and its contents.
Summit Spotlight: Breakthrough Technologies Showcased in the Demo Zone
The Demo Zone at Summit featured a variety of innovative solutions focused on automation and modernization across diverse business processes.
Women in Tech: Rebranding the Tech Industry to Level the Field
The Women in Tech sessions at Community Summit NA challenged the current branding of tech as well as the potential of AI to close the gender gap in th…
Dynamics GP General Session Details End-of-Support Timeline, Key Product Updates, Recognizes 2024 All-Stars
The 2024 Dynamics GP General Session at Community Summit NA featured key product updates and what's ahead for 2025, All-Star awards, and a fireside ch…
Day 3 Highlights from Community Summit NA 2024: Expert Insights on Dynamics, Power Platform, and Copilot Innovations
On Day 3 of the Community Summit NA 2024, education sessions continued, offering key insights across Dynamics user groups, including Business Central,…
Dynamics CE/CRM and Power Platform General Sessions Recognizes All-Stars, Look into 2024 Release Wave 2
Product roadmaps and key updates to CE/CRM and Power Platform were unveiled during today's General Session at Community Summit NA.
2024 Legends Honored at Community Summit NA 2024
Innovation, education, and training contributions to the Microsoft business apps community were recognized through the 2024 Summit NA Legends program.…
AI Agent & Copilot Podcast: Financial Software Firm Finastra Cuts Months Off Content Creation Process
Marketing leader explains how Finastra's CEO has pushed for use of AI; the company has trained 8,000 employees through intense onboarding process.
Orlando, FL
October 19-23, 2025
The largest innovation, education, and training event for Microsoft business applications. Register Now
Upcoming Special Events
San Diego, CA
March 17-19, 2025
Subscribe for the Dynamics Communities Newsletter
