Why Business Application Security is Central to Your Security Posture
Session Overview: In today’s world of interconnected systems and users from inside and outside organizations, it is more important than ever to secure resources and have…
Category: Customer Experience (CRM)
CRM Shouldn’t Suck: Avoiding CRM Pitfalls Using Strategies for Success
Session Overview: Let’s face it—most CRM systems don’t live up to the hype. They promise streamlined operations, better customer engagement, and higher revenue… but for…
Copilot and Power BI: Simplifying Dynamics 365 CE Analytics
Session Overview: Does your Dynamics 365 Customer Engagement (CE) data feel like a puzzle you can’t solve—leaving you drained and desperate for answers that seem…
CE/CRM Life Hacks – Tips and Tricks for Every User! New for 2025!
Session Overview: Life Hacks are designed for the end user to save time and be more efficient. Join me for this session to learn better…
There’s a New(ish) Formula in Town: Exploring PowerFX columns for Dataverse
Session Overview: PowerFX in Dataverse, first announced in 2021, is designed to give more flexibility in managing columns than the traditional calculated columns provided. Since…
Building Bridges: The Power of Mentorship in Dynamics
Session Overview: Join Sam Bush and Lauren Castloo for an engaging discussion on the impact of mentorship within the Microsoft ERP ecosystem. This session explores…
Demystifying Dynamics 365 Implementation Portal
Session Overview: Session on Dynamics 365 Implementation Portal features – Explain features available on the Dynamics Implementation portal to help/aid Partners and customers in Implementation,…
Enterprise Data Migration with Azure Data Factory
Session Overview: Data migration is the number one risk to your project, and your next project, and the ones after that. The planning and execution…
Extending Copilot for Sales/Copilot in Dynamics 365Sales with Copilot Studio
Session Overview: Discover the power of extensibility with Copilot for Sales and Copilot in Dynamics 365 Sales! Join us as we unveil how you can…
Got Data, Now What? Identify & Leverage Company’s KPIs & Eliminate Labor-Intensive Data Not Needed
Session Overview: In today’s data-driven business landscape, companies are often overwhelmed by vast amounts of information. The real challenge lies in leveraging this data effectively.…
The Heart of Impact: How Nonprofits Thrive with Dynamics 365
Session Overview: “Nonprofits are driven by purpose—but managing volunteers, grants, and fundraising efforts can be complex and time-consuming. In this session, discover how Microsoft Dynamics…
Beginner’s Guide to Power Automate for CRM Systems
Session Overview: Embark on your journey into the world of automation with Power Automate in this introductory session. Designed for newcomers or those with minimal…
Accelerating revenue with Dynamics 365 Sales and Copilot
Session Overview: This session will explore how sales professionals can effectively utilize the combined capabilities of Dynamics 365 Sales and Copilot to accelerate the sales…
7 Strategies to Scale Your Marketing Team Like a Pro
Session Overview: Scaling a marketing team can be daunting, but with the right approach, you can build a high-performing team that delivers results. In this…
5 Steps for Driving Sustainable Dynamics 365 CE/CRM User Adoption
Session Overview: Is your Dynamics 365 CE/CRM gathering digital dust? Are users resisting data entry, leaving your CRM underutilized? If poor adoption and low engagement…
She Builds: How Women in Tech Are Redefining Leadership, Resilience, and Opportunity
At this year's Women in Tech Panel and Luncheon, the "She Builds" theme was strong, as six panelists shared how they've built their own journeys and c…
Microsoft’s Alan Ross on Power of Agents in D365 Customer Experience
The Dynamics 365 Customer Experience Product Roadmap session, led by Microsoft's Alan Ross, introduced many new agents to the platform.
Community Summit North America Recognizes 2025 Legends, Community All-Stars
Community Summit North America recognized and awarded the 2025 Legends and Community Summit All-Stars.
Summit NA 2025 Keynote Introduces Learners Platform, Microsoft Leaders Share Impacts of AI on Business Solutions
The 2025 Keynote Program at Summit NA featured Microsoft leaders discussing AI's implications across the app stack and the new Learners platform was a…
Summit NA Preview: A Beginner’s Guide to Power Automate for CRM Systems
UG Expert Heidi Neuhauser shares a preview of her upcoming session at Community Summit, guiding beginner CRM users through Power Automate.
