AI Agent & Copilot Podcast: Maddy Dahl of RSM On Tapping AI Inside of Microsoft Teams
Welcome to the AI Agent & Copilot Podcast, analyzing the latest AI Copilot and agent developments from Microsoft and its partners, delving into customer use cases, and exploring how AI plus the Cloud helps customers reimagine their business.
In this episode, Maddy Dahl, a training and adoption specialist at RSM US., discusses her session at the upcoming AI Agent & Copilot Summit with Tom Smith. Her topic: “Leveraging Copilot in Microsoft Teams for Real World Impact.“
This episode is sponsored by the AI Agent & Copilot Summit NA, taking place March 17-19, 2025 in San Diego, California.
Highlights
Speaker Background and AI Focus (01:22)
Dahl’s role at RSM is multifaceted, often involving breaking down complex technical topics like AI for various audiences. This includes sales conversations, training sessions, and change management within organizations. Dahl is also a Copilot MVP and Microsoft 365 MVP; she writes blogs and shares Tech Tip Tuesdays on LinkedIn.
Session Preview (06:16)
Dahl notes that Copilot in Microsoft Teams has not been as transformative as expected but is starting to show significant impact in the role of agents within Teams. She plans to cover what agents are, why they are important, and how they operate within Teams.
Examples of Copilot Agents in Teams (07:15)
Dahl provides an example of where an agent would operate within Teams, specifically in messages and group chats. She explains that Copilot capabilities are already built into Teams messages, allowing users to see summaries and meeting recaps without opening the Copilot pane. Also, AI notes are automatically turned on in new group chats, while existing chats require manual activation.
Future Outlook for Copilot and Teams (09:47)
Dahl predicts that the usage of Copilot and its advanced functionalities, including agents, will significantly increase by the end of the year. She shares that Copilot’s capabilities have evolved rapidly, with more extensive features being added, such as the Narrative Builder in PowerPoint. She believes the integration of agents in Teams will enhance interactions and overall user experience.
AI Agent & Copilot Summit NA is an AI-first event to define the opportunities, impact, and outcomes possible with Microsoft Copilot for mid-market & enterprise companies. Register now to attend AI Agent & Copilot Summit in San Diego, CA from March 17-19, 2025.
