Customer Service and Copilot: It’s Time to Raise the Bar
UG Expert Shawn Dorward explores the potential of applying Copilot to customer service functions to transform the future of work.
Category: User Group Communities
Microsoft VP of AI Agents Ray Smith on Business Transformation Through AI Agents
Microsoft VP of AI Agents Ray Smith kicked of Day 2 of the AI Agent & Copilot Summit with his opening keynote focused on how agents are redefining the…
AI Agent & Copilot Summit: Christopher Lochhead on Building a Legendary Career in the AI Era
Bestselling author and business podcaster frames the changes taking place in careers such as programming and starting companies and lays out how emplo…
Release Wave 2025: Filtered Views in Power Platform Governance
UG Expert Kylie Kiser highlights a new feature in Power Platform Governance - Filtered Views - that will help with security data access.
Creating a Payment Proposal in Dynamics 365 Finance & Operations
Generating payments strategically using the tools within D365FO can be easy, if you follow a few steps! UG Expert Kelly Gustafson breaks down the proc…
MVP Insights: Ali Nelson on Copilot Innovations, Optimizing Power Platform Use
Microsoft MVP Ali Nelson shares insights on exciting innovations, Copilot use cases, Power Automate, and tips for getting hands-on with new tech.
Women’s History Month Spotlight: Computer Programming Innovations Led by Ada Lovelace
For Women's History Month, we're highlighting women who played a pivotal role in advancing technology and career opportunities for those who have foll…
4 Must-See Sessions at the AI Agent & Copilot Summit 2025
Gain insight on some of the AI Agent & Copilot Summit sessions you won't want to miss, including hands-on, real-world Copilot applications.
What Is a Digital Twin?
Kelly Gustafson shares what a digital twin is and offers various use cases defining the concept.
Global ISV SignUp Software Acquires CMS, eCommerce, PIM Provider DynamicWeb
Leading Microsoft ISV SignUp Software acquires leading provider of CMS, eCommerce, PIM, and Marketing solutions, DynamicWeb.
AI Agent & Copilot Summit Preview: Co-Creating Agents and Copilots with Vixxo and Microsoft Partner
Lucas Diaz, Bobby Hunnicutt, and Jim McCarthy are sharing their insights on co-creating with AI through a panel discussion and case study at AI Agent …
Understanding User Tasks in Business Central
UG Expert David Wiser breaks down what User Tasks are as well as how to access and create them in Dynamics 365 Business Central.
AI Agent & Copilot Podcast: Innovative Use Cases for AI Agents and Copilot Studio
UG Expert Shawn Dorward lists use cases to consider for AI agent and Copilot technologies, challenging it beyond common day-to-day uses.
AI Agent & Copilot Podcast: Maddy Dahl of RSM On Tapping AI Inside of Microsoft Teams
AI Agent & Copilot Summit speaker Maddy Dahl of RSM details her plans to walk users through the ways they can capitalize on AI when using Microsoft Te…
Using Agents and Copilots in M365 Modern Work
Report analyzes the changing nature of work – and how it can transform business – through three lenses: opportunities with AI, impact on work toda…
What’s New in Microsoft Copilot in Q1 of 2025
What new features came to Microsoft Copilot in Q1 of 2025? UG Expert and Microsoft MVP Shawn Dorward breaks down the latest.
AI Agent & Copilot Summit Session Preview: 5 Game-Changing Use Cases – Leveraging AI Models in Power Platform Solutions
Join Mary Myers at AI Agent & Copilot Summit to uncover 5 use cases that leverage AI models in Power Platform solutions.
AI Agent & Copilot Podcast: AIS Execs on AI Literacy, GenAI, and Future Trends
AI Agent & Copilot Summit speakers Brent Wodicka and Prashant Bhoyar will share insights on building AI literacy, implementing GenAI, and future trend…
AI Agent & Copilot Podcast: Bryan Goode of Microsoft on AI-Driven Business Transformation
AI Agent & Copilot Summit keynote speaker and Microsoft exec Bryan Goode explains business transformation opportunities, how partners can support cust…
Maximizing CRM Training Effectiveness with Multi-Modal Learning Strategies
UG Expert Heidi Neuhauser explores how the VARK model — Visual, Auditory, Reading/Writing, Kinesthetic — can enhance CRM training programs by acco…
