Praxedo’s Nicholas Eparvier on Transforming Field Service with Innovative Solutions
In this Executive Interview, which took place at Community Summit NA 2024, Cam Sessinger speaks with Nicholas Eparvier, Vice President, Business Development, Channel & Alliances, Praxedo North America.
Key Takeaways
- Overview: Praxedo is a field service management software company, serving around 1,500 customers in various service industries such as telecom, utilities, property management, and HVAC. More specifically, Praxedo provides a valuable solution for businesses with central dispatch and field technicians.
- Overcoming industry challenges: The industry Praxedo serves faces numerous challenges, including scheduling and dispatching technicians, resource allocation, communication, coordination, and inventory management. Many companies still rely on paper or disconnected systems like Google Sheets and Excel, which hampers effective communication and productivity.
- How Praxedo addresses challenges: Praxedo addresses these issues by offering robust features like route optimization engines for efficient scheduling and dispatching, real-time situation views for better coordination, and inventory control integrated with Microsoft Dynamics. Its solution enhances communication, scheduling, dispatching, and provides mobile access, significantly improving productivity and cost savings.
- How Praxedo stands out: With 20 years of experience, Praxedo brings deep market understanding and constant innovation, releasing two major updates annually. Its solution is highly configurable to meet the needs of any service industry, featuring a revamped mobile app for field technicians, and offering quick project setups.
- Integration with Dynamics: Praxedo can function as a standalone application for creating jobs and work orders, but it is most effective when integrated with ERP solutions like Business Central. This integration ensures real-time data synchronization, optimizing financial management, inventory control, and enhancing the overall customer experience by providing seamless workflow and instant access to essential information for technicians in the field.
