You’re watching a top moment from the Industry Cloud Battleground Week highlighting the manufacturing industry. This five-day digital event, which premiered in November 2021, delivered insights to inspire, educate and engage business and technology leaders who are actively defining their industry-specific cloud strategy.
00:09 – Microsoft’s manufacturing customers have been quick to adopt Microsoft Teams as a mission-critical platform.
00:24 – Microsoft Teams has enabled manufacturers to keep customers’ businesses online as well. For example, one customer integrated the platform as a critical component of their strategy to keep plants running when engineers couldn’t physically travel to factories for equipment installations or troubleshooting. Engineers can be there virtually.
00:50 – Analysts predict that 35% of customer service workloads will be performed through remote work by 2023.