Dynamics 365 F&O/AX Dynamics 365 CE / CRM Dynamics GP Business Central / NAV UG Dynamics SL Power Platform Fabric UG MS Copilot UG

[Heidi Neuhauser]

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Hi Jim,

I actually wasn’t aware there was an issue! When I saw your message, I checked my Power Platform Admin center and it looks like an update was applied:

June 5, 2023 1:07 PM EDT · Quick update

“Telemetry indicates that service availability is at approximately 99.9% across the service. We’re continuing to isolate a small number of components which remain in an unhealthy state and are performing targeted restarts to remediate the residual impact.

This quick update is designed to give the latest information on this issue.”

Did that update your users/system successfully?

[Heidi Neuhauser]

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To more directly answer your question, are you exchange online? On Prem? Version? That’d be an Exchange setting, I believe. I am unaware of anywhere in Dynamics/Dataverse where you can configure that.

[Jim Corriveau]

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Heidi,

The direct answer to your version question is: CRM/SSS and Exchange in the cloud, latest version across the board, all owned and operated by Microsoft.

A question to your question, is there a difference in delivery attempts before cancellation for the different versions and cloud/on-premise configurations? If so, do you know what those numbers are?

(It’s early-on with Dynamics Communities and, selfishly, I need this site to succeed because it’s predecessor had a wealth of information and was enormously helpful in my day-to-day. In this discussion, I only really care about the cloud version of everything, but one thing I hated in the old site was finding a discussion that answered the question for a specific configuration, but did not answer it for my configuration. This is my attempt to buck the trend of leaving different configurations out of the response, or maybe a wake up call to the site admins to add a method to give responses to the same issue for Users with different configurations?)

Thank you,

Jim

[Jim Corriveau]

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I opened a ticket with MS and they stated that an email send will be attempted 15 times before it enters a failed status. I’m checking to see if this information is published, if it is I’ll post the link, but for now you just have to trust me, they told me 15.

Thank you,

Jim