Summit Launchpad: Integrity Data’s Patrick Doolan Gives Summit NA Impressions, Dynamics GP Announcement, Impact of AI
In this “Summit Launchpad” interview, recorded while on location at Community Summit North America 2024, Jason Gumpert, Editor, MSDynamicsWorld.com, welcomes Patrick Doolin, CEO, Integrity Data. Doolin gives his impressions of Community Summit NA 2024, his thoughts on Microsoft’s message around the end-of-support timeline for Dynamics GP, and the impact of AI.
Key Takeaways
- Summit NA impressions: Doolin explains that the team always enjoys connecting face-to-face with partners and customers at events. This year, the big conversation point has been Microsoft’s announcement around GP, with both customers and partners discussing how to handle it with their clients.
- Conversations on-site: The message from Microsoft around GP aims to reassure people not to panic about the changes announced by Microsoft, emphasizing that there is time to adapt. Conversations at the event have been positive and focused on learning and strategizing for the future.
- Migrations: Integrity Data started the transition from GP to BC in 2018 and released its product for Business Central in 2019, preparing for this change well in advance. This reassures customers, as they now realize the importance of the topic and trust their partners to navigate the transition effectively.
- Impact of AI: AI can significantly enhance customer value by automating repetitive tasks and answering common questions, especially in HR. For example, using tools like Copilot Studio, employees can access policy information and get answers to their queries 24/7, freeing up HR and payroll staff to focus on higher-priority activities.
