How enVista Aligns People, Processes, and Technology for Successful Transformations

Giuseppe Ianni, VP, Community Director, Dynamics Communities, speaks with Greg Pastorello, Senior Sales Director – Microsoft Solutions, enVista, about transforming businesses through technology, emphasizing the need for aligned people and clear processes.

Key Takeaways

• Aligning people, process, and technology: Alignment across people, process, and technology shows up through the enVista broader ecosystem and reach. Pastorello acknowledges that “transformation can’t be treated as just a software installation.” Common business problems tend to be more about people and data rather than software. So, Dynamics 365 “should never become a digital version of old habits; it should help the business operate in a cleaner, more connected, and more scalable way,” he says.
• Spotlight on Dynamics 365: Dynamics 365 is getting much attention right now, likely due to the aging of legacy systems, complexity of supply chains, demand for real-time data, and the potential of AI. The value of the Microsoft system, Pastorello suggests, is that “companies can move away from disconnected tools towards a connected operating platform.” AI, analytics, data, and automation only work well when the foundation underneath them is strong. “Microsoft really has that.”
• A different approach: enVista’s consultants have hands-on experience in warehouses and accounting, bringing a deep understanding of business processes. Pastorello highlights two sides of the company: enterprise technology and supply chain execution. It focuses on business process improvements and marries these with Microsoft technology.
• Organizational change management: “People is where success is either created or lost,” Pastorello says. “A project can be technically sound and still miss the business case if our people are not ready to work differently.” Because adoption is when the business starts to get value from the project, enVista has an organizational change management practice to promote leadership alignment, stakeholder engagement, communication, role-based readiness, and training and supporting users.
• Process design is risk mitigation: Before configuring the technology, you have to actually understand how work happens within the organization, not how the old process map says it happens, but the real process. Pastorello explains how process design is not a delay, but a risk mitigation. “It prevents expensive rework after go-live, reduces customization pressure, and helps the business standardize where it should have that flexibility, and the business truly needs it…We have to align those processes for best practices and what works for the business.”
• The power of Microsoft: As people and processes fall into alignment, Microsoft has played a powerful part in delivery for enVista. Pastorello highlights the connected nature of Dynamics 365, Power Platform, Power BI, Teams, and Azure, which support operational execution and collaboration. It allows for better data visibility, automation, and AI improvements.
• Insights and advice from enVista: “My number one recommendation would be don’t turn a modern cloud platform into a custom legacy system,” Pastorello shares. Too much customization can lead to a loss of value; as users adapt toward new technology, they should also try to adapt toward new processes that will propel the business. “We need to be able to understand what’s coming forward and how we can future-proof our business.”

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