Streamlining Success with Innovative Approaches to Business Central Implementations
In episode 48 of the “Inside Dynamics Communities” podcast, Ryan Gonzales, Senior Sales Director of Dynamics Communities and Summit NA, and Pam Misialek, Community Director of Dynamics Communities and Summit NA, welcome Alex Chow, Owner, APC Dynamics.
The three discuss how implementations can be streamlined with technology, reducing mundane and routine tasks. Additionally, they discuss APC Dynamics’ apps and offerings.
This episode is sponsored by Community Summit North America, the largest independent gathering of the Microsoft Business Applications ecosystem, taking place Oct. 13-17, 2024, in San Antonio, Texas. Register today to connect with thousands of users across the Microsoft business applications ecosystem at the for user, by user event.
Key Takeaways
- Company overview: APC Dynamics has been specializing in Business Central since 2005. Alex notes the company’s focus is on developing apps that reduce mundane work, allowing customers to concentrate on preferred tasks like sales or report creation.
- Shifting approach: While technology is advancing, its usage often leads to increased workload. Alex advocates for a shift in approach when implementing technology at client sites, focusing on reducing the number of steps required to achieve the same results, minimizing distractions and allowing for more focused and effective work.
- APC Dynamics’ offerings: The Free Container Management app, one of APC Dynamics’ more popular offerings, simplifies the process of matching purchase orders with vendor shipments, tracking the entire journey from port to dock, and significantly reducing the time spent reconciling orders and receipts.
- Implementation tips: Alex identifies “useless tasks” in implementations, focusing on streamlining processes to save time. By setting up correct pricing, credit limits, and customer terms from the start, order takers can concentrate on providing excellent customer service without unnecessary back-and-forth. Additionally, he highlights the importance of efficient customer service, advocating for streamlined processes that allow customers to quickly and effectively complete their transactions, enhancing their overall experience with the company. This approach aims to eliminate mundane tasks, thereby solving complex problems indirectly.
- APC Dynamics at Summit: If you’re curious to learn more about mono-directional processing (MDP) and APC Dynamics’ philosophies, stop by Booth #1660 at Community Summit NA 2024.
