Customer Payment Management in Business Central

UG Expert and Microsoft MVP, Kim Dallefeld, shares new features she came across in Business Central while exploring the customer ledger.

Key Takeaways

• Customer ledger fields: While exploring the customer ledger, Kim discovered the “Dispute payment” and “Override on hold” fields, which can automatically place transactions on hold and clearly communicate the reason to anyone reviewing the record.
• Payment prediction: This prompted her to explore additional customer ledger fields such as Promise to Pay Date and Prediction Confidence, which are tools that help track expected payments and show Business Central’s payment prediction capabilities through the Payment Prediction Setup feature.
• Setup: The Payment Prediction Setup feature enables users to create and schedule machine learning models using Azure services to forecast payment behavior and generate insights such as on-time payment rates and average payment timing.
• Final thoughts: In closing, Kim emphasizes the value of Business Central’s built-in payment analytics and credit management tools, which provide easy access to invoice-level payment data and simple reporting.