You’re watching a top moment from the Industry Cloud Battleground Week highlighting the retail industry. This five-day digital event, which premiered in November 2021, delivered insights to inspire, educate and engage business and technology leaders who are actively defining their industry-specific cloud strategy.
00:09 — The impact of the pandemic has introduced Covid-19 as a new Chief Innovation Officer for the retail industry—it has accelerated innovation to more digital experiences.
00:24 — As customers navigate digital shopping, the retail experience has emphasized the visual presentation of products as well as assortments and quality on top of shipping speed, fulfillment options, and personalization abilities.
00:40 — At Microsoft, retailers who take advantage of digital experiences early have been more successful than those who haven’t prioritized digitalization.
00:58 — Microsoft looks to its retail customers for inspiration to meet their need for speed. For example, Walgreens Boots Alliance developed a virtual pharmacy service through the Walgreens app. Additionally, Walmart is using Microsoft machine learning tools to better predict inventory levels.