Shawn Dorward
AI Doesnāt Need Another Pilot; It Needs an Operating Model
AI needs an operating model to establish how people and AI should work together across an organization, writes Shawn Dorward.
Delegating Work to AI: Stop Prompting, Start Asking
Shawn Dorward unpacks delegation - and why now is the time to start assigning AI work, rather than simply prompting it.
AI Agent & Copilot Podcast: Moving from Prompts to Outcomes with Microsoft Cowork
Moving from prompts to outcomes means giving Microsoft Cowork a clear objective, boundaries, and definition of success so it can determine the work pl…
5 Microsoft Copilot Updates from July 2026 That Actually Matter
Check out the top 5 Microsoft Copilot updates from July that business leaders and Microsoft professionals should pay attention to.
AI Agent & Copilot Podcast: AI Success in Leadership
Discover what success with AI looks like at the leadership level and understand the operational differentiators that lead to true transformation.
5 Microsoft Copilot Updates from June 2026 That Actually Matter
Check out these five major Microsoft Copilot updates that makes it more like a system that can understand context and take on work itself.
AI Agent & Copilot Podcast: How Copilot Cowork Represents the Evolution of AI
In this episode of the AI Agent & Copilot Podcast, Shawn Dorward discusses the evolution of AI, specifically Copilot Cowork, Ā which shifts from task-…
The Difference Between AI Tools and AI Strategy
Organizations can get the most out of AI when they have a deeper understanding of how AI tools and AI strategy differ.
AI Agent & Copilot Podcast: Governance OR Momentum
Most organizations aren't slowing down AI because of real risk. They're slowing it down because of unclear messaging, and the fix is simpler than most…
Practical Ways to Apply Copilot to the Workday
The best ways to use Microsoft Copilot are in areas to reduce friction, improve clarity, and create more space for meaningful.
AI Agent & Copilot Podcast: Words Matter
The words leaders use when rolling out AI quietly determine whether teams take it seriously or ignore it entirely. In this episode, Shawn Dorward brea…
Date Filters and Business Central New Features Announcements
Walk through practical resources every Business Central user should bookmark: a comprehensive date formula reference, a curated links page, and the BC…
AI Agent & Copilot Podcast: Don’t Delegate AI Transformation, Own It
Saying AI is mission critical and then handing it off to a task force two levels down is one of the fastest ways to kill adoption. Shawn Dorward break…
AI & Business Applications: How AI Is Becoming Operational Infrastructure
UG Expert Shawn Dorward reviews what's new with AI and business applications, as the month of April hosted AI breakthroughs.
5 Microsoft Copilot Features More People Should Be Using
UG Expert Shawn Dorward provides his perspective on Microsoft Copilot features that remove friction but aren't used consistently.
AI Agent & Copilot Podcast: 2x MVP Brad Prendergast Shares AI Insights
Microsoft MVP Brad Prendergast joins Shawn Dorward to discuss real-world AI usage, from coding and research to Tesla's FSD, and why you shouldn't feel…
Copilot Was Just the Beginning: What AI Agents Really Change
Dive into the details of the major shift of AI agents, as they go a step further by not just assisting with work but taking on the work itself.
The Interface Is Shrinking ā And That Changes ERP Strategy
As Copilot and conversational AI reshape how users interact with ERP systems, traditional navigation and page design are losing strategic importance.
AI Agent & Copilot Podcast: From AI Resistance to AI Readiness
AI resistance rarely looks like rebellion ā it looks like silence. In episode five of the AI Agent & Copilot Podcast mini-series, Shawn Dorward expl…
AI Agent & Copilot Podcast: Inverted Org Chart
In this episode of the AI Agent & Copilot Podcast, host Shawn Dorward explores the "inverted org chart" ā where AI innovation flows from the front l…
Your ERP Data Is a Training Ground for AI
As Copilot capabilities expand across Dynamics 365 ERPs, data is now shaping how the systems interpret patterns and frames decision.
Why Leaders Need a New Data Strategy
AI readiness starts with operational discipline, not prompt writing. In a Copilot-driven ERP environment, consistent data becomes a leadership-level c…
3 Ways Business Central Empowers You to Post with Confidence
Posting fast in Business Central is common, but a few built-in guardrails can prevent costly mistakes. Learn how Preview Posting, dimensions, and warn…
AI Agent & Copilot Podcast: Frameworks For Measuring AI Success Beyond Metrics
Shawn Dorward shares a framework for measuring AI success that goes beyond meaningless metrics and suggests true impact.
AI Agent & Copilot Podcast: Overcoming the Vanity AI Metrics Trap
Continuing his series āAI Starts with Leadership Success,ā UG Expert and Microsoft MVP, Shawn Dorward, explains why focusing on usage metrics in A…
From Features to Habits: How Teams Are Actually Using Microsoft 365 Copilot
Copilot value comes from consistent, repeatable habits, not endless feature exploration. Start with a few high-impact moments, then repeat what works.
Where Copilot Falls Short ā What Teams Do to Fix It
Shawn Dorward addresses common Copilot misconceptions, and how teams who aren't utilizing it's full potential can get back on track.
AI Agent & Copilot Podcast: Why AI Adoption Is a Leadership Problem, Not a Tech Problem
UG Expert and Microsoft MVP, Shawn Dorward, explains why AI adoption stems from a leadership level - not an IT or a tech level.
What’s New in Microsoft 365 Copilot
UG Expert and Microsoft MVP, Shawn Dorward, shares the latest features of M365 Copilot that rolled out in December.
The New Leadership Skillset: Managing a Human + AI Hybrid Workforce
AI isnāt just adding new tools to the workplace ā itās reshaping the very structure of how work gets done. For the first time, organizations…
