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Editing a Note in Case Timeline
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Editing a Note in Case Timeline
Hi,
Not sure if this is specific to just notes in the Case timeline, but I have one User that creates a new note, saves it, and then when they edit it the edit fails with ‘duplicate index’. Once they get this error, they cannot edit any note they have created, they get this error every time. They can still add a new note, but not edit any note. The edit note dialog shows an ‘add note’ button not the expected ‘save’ note button. Months ago, this was happening with 10-15 Users, I worked with our network team and Chrome cache is cleared every time they close their browser. This worked for everyone except this 1 User. The User works around the issue by copying everything from the existing note, creates a new note, pastes, and then makes the changes/updates. They do this for a day or so, then it works again.
Has anyone seen this duplicate index error when updating a note?
Thank you,
Jim
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3 Replies
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This might help too… https://community.dynamics.com/forums/thread/details/?threadid=7b63e3b4-4b8a-4d6c-b98f-bcfd526d6363
community.dynamics.com
Dynamics Community Forum Thread Details
Dynamics Community Forum Thread Details
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It can’t be a permissions issue because it works for the User some of the time, but not all of the time. On notes that they have created and own. I’m leaning towards a UI thing because, when there is going to be an issue, when they click on the edit of a note the popup window shows the Add button at the bottom not the Save button, the ultimate kiss of death. Then a day or so passes and it works again, edit a note, no add button but a save button and all is good.
I can’t be the only one with the only User in the world having this issue, am I?
Thank you,
Jim
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