Latest User Group Communities Content — Page 5
Agent 365 101: Observe, Govern, and Secure your agents at scale
Session Overview: Discover how Microsoft Agent 365 helps organizations manage AI agents at enterprise scale. This overview introduces the platform’s core…
October 15, 2026
Less Transfers, More Answers: The IVR Containment for Dynamics 365 CS & D365 CC – Voice Channel
Session Overview: Customers expect fast, accurate answers—without being bounced between agents. This session explores how organizations can significantly improve IVR containment…
October 15, 2026
From CRM to Intelligent Engagement: Dynamics 365 CE Meets AI
Session Overview: Dynamics 365 Customer Engagement is no longer just a CRM system—it's becoming an intelligent engagement platform powered by AI.…
October 15, 2026
A D365 CE Functional Consultant’s Path to AI in the Microsoft Ecosystem
Session Overview: "AI is no longer a future concept in Dynamics 365 Customer Engagement. It is already embedded across D365 Sales,…
October 15, 2026
Manufacturing 101
Session Overview: What is the difference between process and discrete manufacturing? BOMs and Formulas? What is a Route? If you are…
October 15, 2026
60 Tips for Building Better Agents in Copilot Studio
Session Overview: "Want to build agents that actually work? In this fast-paced session, you’ll get 60 practical tips in 60 minutes…
October 15, 2026
Financial Consolidation in D365
Session Overview: Financial consolidation is one of the most complex processes in any multi-entity organization. This session dives deep into how…
October 15, 2026
Fast-Track Copilot Studio & Business Central Integration with MCP: The Good, The Bad, and How-To
Session Overview: Discover how the Model Context Protocol (MCP) transforms how AI agents interact with Dynamics 365 Business Central. Learn to…
October 15, 2026
Microsoft Presents: Your Business Central Financial Reports, Modernized
Session Overview: This session is for Business Central controllers and accountants. Learn all about the new Financial Reporting experience, including…
October 15, 2026
12 Ways AI Is Changing D365 Implementations
Session Overview: "Topic Overview: A fast-paced, high-energy session delivering 12 practical, AI-powered tips for managing D365 implementations better, from tracking decisions…
October 15, 2026
Merger Mayhem to Clean Pipeline: How We Rescued Our D365 CRM Data and Got Our Sales Motion Back
Session Overview: Post‑merger CRM integrations promise scale but often deliver chaos. Duplicate accounts, inconsistent fields, broken ownership, and mistrust in pipeline…
October 15, 2026
Shipping Simplified: Identifying a Business Central Shipping Solution that “Fits”
Session Overview: "Business Central is a powerhouse for ERP, but when it comes to the ""last mile"" of shipping, many users…
October 15, 2026
Fabric Planning: Is This Microsoft’s Excel Moment for Budgeting and Forecasting?
Session Overview: In March 2026, Microsoft launched Planning in Fabric IQ, bringing budgeting, forecasting, and scenario modeling natively into the Fabric…
October 15, 2026
Your Website is Your Best Salesperson: Automating Lead Capture and Routing into Dynamics 365
Session Overview: "Most organizations treat their website and their CRM as two separate systems with a human in the middle manually…
October 15, 2026
Same Agent, Two Architectures: When MCP Wins (And When It Doesn’t)
Session Overview: "Everyone's talking about Model Context Protocol. Fewer people can tell you when to actually use it, and when a…
October 15, 2026
Microsoft Agent Building 101: The Five Kinds of Agent and When to Use Each
Session Overview: Most agent projects go wrong before a single thing gets built — at the moment someone picks the technology…
October 15, 2026
Excel & Business Central: Better Together
Session Overview: Business Central and Excel work together in simple yet powerful ways that can make your everyday tasks faster, easier,…
October 15, 2026
Top 10 Rules for CRM/CE System Administrators
Session Overview: "When I started working with Dynamics CRM back in 2006, I started as a System Admin, and I made…
October 15, 2026
Mastering Business Central Workflows: Setup, Approvals, Notifications & Troubleshooting
Session Overview: "Business Central workflows are powerful—but often under‑used—tools for automating approvals, enforcing business rules, and ensuring consistent processes. In this…
October 15, 2026
AI-Powered Demand Planning in a Volatile Environment
Session Overview: "Demand planning requires processing massive datasets, spotting subtle patterns, and continuously adjusting to change — tasks where humans struggle…
October 15, 2026
