Top 10 Rules for CRM/CE System Administrators

Session Overview: “When I started working with Dynamics CRM back in 2006, I started as a System Admin, and I made a lot of mistakes. Later on when I became an implementer and was exposed to many systems and the system admins who owned them, I learned that following certain rules would keep you away from some of those mistakes I made when I started.
These rules are the product of hundreds of implementations and thousands of hours of fixing issues created by administrators who didn’t follow these rules.”
Learning Objectives:
- Understand common issues administrators can face in Dynamics 365 CRM/CE
- Learn the unbreakable rules that will safe System Admins time and prevent future headaches
- How to be more proactive in spotting potential issues in the future
Speakers: Gus Gonzalez
Recorded at: Community Summit NA 2026
Type: Education Session
Ability Level: 101 – Beginner
Primary Product: Dynamics 365 CE (CRM)
Tracks: Technical (Systems Admin), Training and User Adoption
Terms: All rights reserved by the speaker, Community Summit NA, and Dynamic Communities and cannot be reproduced or distributed without express written consent by the speaker and Dynamic Communities.