Latest Customer Experience (CRM) Content — Page 21
Power BI + Dynamics 365 CE: Unleash Your CRM Data to Make Better Decisions
In this session, you'll learn to go beyond the dashboards built into Dynamics 365 CE/CRM to use Power BI to…
October 19, 2023
Chat Chili: Spice Up Your Dynamics 365 CE/CRM and Power Platform Experiences with a Dash of Copilot and a Pinch of ChatGPT
Generative AI, like ChatGPT, is taking the world by storm. Microsoft has harnessed this powerful tool combined with your companyās…
October 19, 2023
Automating Your Dynamics 365CE/CRM Performance: Power Automate v Business Rules v JavaScript v Plugin
Power Automate, Workflows, and Business Rules are the most common out-of-the-box features used to automate the performance of your CRM…
October 19, 2023
Decoding Dynamics ERP: Your Guide to Selecting the Ideal Microsoft Cloud ERP
So you've determined it's time to move ERP to the cloud. How do you decide which Microsoft ERP solution is…
October 19, 2023
Driving Productivity in the CX Journey with Dynamics 365 Copilot
GPT, Generative AI, and 'Copilot' have been frequent buzz words in the business world lately. Come learn what Copilot is,…
October 19, 2023
Revenue Engineering: A Non-Technical Workshop on Creating a CRM-Ready Sales Process
If you want your sales team to increase deal size, decrease cycle length, improve win rates, avoid letting deals slip…
October 19, 2023
Unlocking the Power of Microsoft Dynamics 365 Copilot with Microsoft Graph
Stand out in the sea of sameness. Add some color to your organizationās CopilotĀ experience with the help of Microsoft Graph.…
October 19, 2023
Getting Started with AI
As organizations recognize the value of diversity and inclusion, accessibility must be a key consideration. In this session, we will…
October 19, 2023
XRMToolBox for Dynamics 365 CE/CRM Admins
Every admin needs a bank of tools to make their job easier. The XRMToolBox puts those tools into one place for…
October 19, 2023
Dual Write: Friend or Foe?
Should you believe everything you hear? Is it really as bad as some say? Mention Dual-Write and you'll get a…
October 19, 2023
Optimizing Power BI License Utilization: Efficient Administration for Users
As organizations continue to rely on data-driven insights, the need for effective and efficient administration of Power BI licenses becomes…
October 19, 2023
CE/CRM & Power Platform General Session
October 19, 2023
Diversity, Equity, Inclusion, and Belonging (DEIB) Panel
For the first time, Community Summit North America is hosting a Diversity, Equity, Inclusion, and Belonging (DEIB) panel that will…
October 19, 2023
Introduction to the Dynamics 365 CE/CRM Command Bar Editor
This session is an introduction to building new Dynamics 365 CE/CRM / Dataverse functionality using the new Command Bar editor.…
October 18, 2023
How to get the most out of your Microsoft Cloud Partner Practice Product (BC, GP, FO, PP, CE) ā Product Agnostic
Microsoft partnerships have been changing rapidly since July 2022, and no change has been more substantial than the retirement of…
October 18, 2023
Opening Doors to All: The Importance of Creating a Culture of Accessibility in the Workplace
As organizations recognize the value of diversity and inclusion, accessibility must be a key consideration. In this session, we will…
October 18, 2023
Unlocking the Power of Excel
The goal of this session is to give users specific ways to improve their day-to-day work lives by using Excel…
October 18, 2023
Defeating CRM Adoption Challenges
Studies declaring above 65% failure rate for CRM technology implementation seem to contradict research that shows the positive impact CRM…
October 18, 2023
Declutter Dynamics 365 CRM Alerts & Notifications
Often organizations using a Dynamics 365 CRM application try to find ways to help users act on records and be…
October 18, 2023
From Boring to Brilliant: Transforming User Training and Driving Adoption
Have you ever participated in training and watched the clock counting the minutes until it was over? It doesn't have…
October 18, 2023
