Latest Customer Experience (CRM) Content — Page 23
Business Process Automation Through Technology
In episode 14 of "Inside Dynamics Communities," John Siefert, Ryan Gonzales, and Pam Misialek discuss business process automation through technology. They highlight how ChemTreat and On are both using automation to transform their businesses.
April 17, 2023
A Week in the Life with Microsoft’s Viva Sales
UG Expert Heidi Neuhauser offers her thoughts on Viva Sales and discusses additional setup necessary for Viva Sales to get AI insights, before offering real-world use cases.
April 11, 2023
New for Dynamics 365 for Sales: Best Next Step
UG Expert Heidi Neuhauser discusses a new feature for Dynamics 365 for Sales, called Best Next Step, which works with the "Up Next" widget.
April 7, 2023
How Data and Reporting Drives Business
In episode 11 of "Inside Dynamics Communities," Pam Misialek and Ryan Gonzales explain how data and reporting drives business operations.
April 5, 2023
Get Ready for the Power Apps Copilot
UG Expert and Microsoft MVP Heidi Neuhauser explains the recent Microsoft Copilot solution and discusses the required prerequisites and associated costs.
March 29, 2023
Top 10 Product Features to Configure in the Power Platform Admin Center
UG Expert & Microsoft MVP Heidi Neuhauser reviews the ten best product features that can be configured in the Power Platform Admin Center.
March 24, 2023
Feature Showdown: Viva Sales Vs. Dynamics 365 App for Outlook
UG Expert Heidi Neuhauser reviews and compares the features of Viva Sales and the Dynamics 365 app for Outlook.
March 22, 2023
Thinkmax CEO Marc Belliveau on Company Priorities, Power Platform, and Future Investments
Aaron Back and Thinkmax CEO and President Marc Belliveau discuss company priorities, how Power Platform is enabling Thinkmax customers, and future areas of investment.
March 17, 2023
Recover from a Cybersecurity Breach
How does a company recover from a cybersecurity breach? Filled with expert insights from CISOs and practitioners, this āfor user, by userā incident response guidebook should become your go-to for responding to cybersecurity breaches.
March 14, 2023
Using the Dynamics 365 App for Outlook
UG Expert Heidi Neuhauser describes how to use the Dynamics 365 App for Outlook, which is a great tool to help increase user adoption at organizations.
March 9, 2023
Making Sense of AI and Hyperautomation
Are you equipped for the impact of AI throughout your company? This guidebook provides real-world insights to help make sense of AI and how to consider it across your business applications security, data, cloud, and automation solutions and teams.
March 9, 2023
From Clippers to Lumber, D365 Is Innovating Business, but Lookout for New Phishing Attacks
John Siefert, Ryan Gonzales, and Pam Misialek break down the latest customer success stories in this episode of Inside Dynamics Communities.
March 9, 2023
Configuring Microsoft Teams and Dynamics 365 Basic and Enhanced Collaboration
What is the difference between the basic and enhanced integration of Microsoft Teams and Dynamics 365? UG Expert Heidi Neuhauser reviews these differences and details how to set up both.
March 8, 2023
How to Connect Microsoft Teams Chat with Dynamics 365 for Sales
In part two of the series, UG Expert Heidi Neuhauser dives deeper into the Microsoft Teams chat configuration with Dynamics 365 for Sales
March 1, 2023
How to Troubleshoot Why Dynamics 365 is Running Slow
Finding that your Dynamics 365 environment is not performing at its peak? These quick tips will help you through your troubleshooting process
February 23, 2023
How to Set Up Dynamics 365 and Microsoft Teams Integration
In part one of the series, UG Expert Heidi Neuhauser explains how to integrate Microsoft Teams within a Dynamics 365 environment and experience the best of both worlds.
February 22, 2023
From Surfers to Grocers, Dynamics 365 Is Where Itās At
The Inside Dynamics Communities hosts describe the latest user stories of businesses collaborating and using Dynamics 365.
February 20, 2023
Highlights of the Dynamics 365 2023 Release Wave 1
Heidi Neuhauser breaks down the 2023 Release Wave 1 notes for Dynamics 365 CE first-party apps and shows users how to use the new release planner.
February 13, 2023
Call for Proposals Now Open for Community Summit 2023
The largest independent gathering in the world for the Microsoft Business Applications ecosystem is a āFor User, By Userā event, and you are invited to be a part of Community Summit North America 2023 as a speaker.
February 6, 2023
10 Power Automate Connectors to Extend Dynamics 365 for Service
In this final article of the series, Heidi Neuhauser reviews 10 Power Automate connectors to extend Dynamics 365 for Service, focusing on four key areas.
February 6, 2023
