How to use Microsoft Collaboration Tools to Streamline IT Business Processes

Organizations are trying to find ways to empower their IT workforce in adopting new technologies to help them be more productive in their daily activities. This presentation will demonstrate how using Microsoft Teams and Power Virtual Agents can streamline IT processes. The delivery will present real world use-cases on how this technology was able to increase productivity and help utilize more of the Microsoft 365 products in organizations.   

Use Approval Workflow

•     Adaptive cards 

•     Flow 

•     PVA   

Learning Objective 1 Demonstrate how to use a Power Virtual Agent within Microsoft Teams to interact with Power Automate and remote business processes.   

Learning Objective 2 Identify IT Processes to streamline using Power Virtual Agents, Microsoft Teams and other Microsoft 365 technologies.    

Learning Objective 3 Determine which collaboration tools to use to streamline processes.