MVP Insights: Michelle Serna Details Women in Tech Involvement, Advice for Business Central Users
Welcome to “MVP Insights,” a podcast that explores the universe, ideas, and opportunities of the brightest stars in the Microsoft business applications ecosystem.
In episode 72, Pam Misialek is joined by Michelle Serna, SVP of Revenue, TruNorth Dynamics, Microsoft MVP. Michelle explains how she became involved as Microsoft MVP – and why this work is some of the most demanding but rewarding – and her participation in the Women in Tech Panel & Luncheon at the recent Summit NA. Finally, she shares a few pieces of wisdom with the Business Central community.
Key Takeaways
- MVP journey: Michelle details her transition from being a GP consultant and end user to working with Business Central, eventually leading to roles as a consultant, solution developer, and community presenter. She shares that she was inspired by peers and other MVPs, which led her to increase engagement with the community, earn her MVP status, and actively contribute to the Dynamics space, finding the role demanding but deeply rewarding.
- Women in Tech: Reflecting on her participation in the recent Women in Tech Panel & Luncheon at Community Summit NA 2025, Michelle recounts stepping out of her comfort zone from giving product demos to sharing personal experiences on stage with attendees. She noted that the opportunity was “the most fulfilling experience I’ve had in my career,” and shifted her focus from being a product expert to inspiring others through honesty and perseverance.
- Advice for users: Staying relevant in tech, especially with Business Central, requires continuous learning and hands-on practice. Michelle advises setting up a demo environment, testing new features, attending Microsoft launch sessions, and engaging with peers to maintain expertise and enthusiasm for the evolving platform.
