Digital Transformation and Security Insights for E-Commerce

In episode 52 of the “Inside Dynamics Communities” podcast,  Ryan Gonzales, Senior Sales Director of Dynamics Communities and Summit NA, and Pam Misialek, Community Director of Dynamics Communities and Summit NA, are joined by Rob Cook, Senior Business Development Manager, k-eCommerce to discuss the company’s role as an e-commerce ISV in the Microsoft Dynamics space, focusing on digital transformation, addressing customer challenges, and providing tips for users.

This episode is sponsored by Community Summit North America, the largest independent gathering of the Microsoft Business Applications ecosystem, taking place Oct. 13-17, 2024, in San Antonio, Texas. Register today to connect with thousands of users across the Microsoft business applications ecosystem at the for user, by user event.

Key Takeaways

• Overview: k-eCommerce has been an e-commerce ISV in the Microsoft Dynamics space since the early 2000s, focusing on digital transformation by enabling seamless information management across various systems. It specializes in distribution, wholesale, manufacturing, retail, internal order entry portals, and secure payment processing both online and within ERP systems.
• Addressing customer trouble: Rob explains that k-eCommerce is currently working with a large equestrian co-op in the United States that’s facing challenges with its e-commerce platform, such as showing different pricing to different customers and managing product silos. k-eCommerce implemented a solution that allows customers to see relevant products and prices, and efficiently manage inventory across multiple warehouses. This platform, integrated with their ERP system, simplifies internal processes and enables the co-op to scale their business without adding significant back-office resources.
• Tips for users: Rob shares some tips for users. First, he encourages users to understand the importance of considering ROI when implementing a platform that integrates with your ERP, as it automates sales orders and customer service tasks, providing significant internal and customer-side benefits. Additionally, using an integrated solution reduces manual work and avoids managing information in multiple places.
• Security measures: With website management and order entry, it is important to minimize human error. Rob emphasizes the need for robust security measures, especially for payment information. He explained that k-eCommerce’s platforms ensure secure handling of payment data by directly communicating with PCI-certified servers, eliminating any trace of credit card information on the customer’s platform and reducing liability risks.
• k-eCommerce at Summit NA: k-eCommerce will be at Booth #735 at Community Summit NA 2024. Anyone facing challenges in scaling their online businesses, or those looking for an e-commerce partner, should stop by the booth.