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[Angela Hill]

I have an invoice that is “stuck” in unposted status. The daily sales journal batch that it was in posted all but this one invoice.

The work order comes up as historical with the correct invoice number but when I search under transactions by customer and transactions by document, it does not show up.  Due to this we are also unable to apply a payment against the invoice.

Can any one offer suggestions on why this might be hung up and how I can get this one invoice to post?

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Angela Hill
Suburban Steel Supply Co
Gahanna OH
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[Jake Stromecki]

Hi Angela,

Have you checked batch recovery?

What is the status of the batch?

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Jake Stromecki
Software Solutions Group, Inc.
Amherst NY
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[Angela Hill]

I did check batch recover and there is nothing displayed.  The whole batch posted other than this one invoice that appears to have been kicked out of the batch.

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Angela Hill
Suburban Steel Supply Co
Gahanna OH
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[Steve Burney]

Hey Angela,

Do your batch totals match from your pre-posted edit list and your posting journal?

Since your batch is not in Batch Recovery then it must have flowed through successfully and it should not have done that if the batch was not balanced.

Let us know if the edit list and the posting journal match.

Thanks,

Steve

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Steve Burney
Senior Financial Systems Administrator
Correct Care Solutions
Nashville, TN United States
sburney@correctcaresolutions.com
615-312-7272
Twitter @SteveBurney
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[Angela Hill]

Thank you for your help and fast responses.  I am new to GP and had no idea where to begin.  With your questions, I was able to go back to my gal responsible for invoicing and find out the following:

It didn’t balance so she pulled this particular invoice from that batch and placed it in one of its own so it didn’t hold up all the invoicing for that day.  Once I looked further into that invoice, I noticed the distributions didn’t balance, was able to turn off a control account long enough to make the invoice balance and post.

Problem solved!!

Thanks again.

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Angela Hill
Suburban Steel Supply Co
Gahanna OH
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[Steve Burney]

Great job Angela!

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Steve Burney
Senior Financial Systems Administrator
Correct Care Solutions
Nashville, TN United States
sburney@correctcaresolutions.com
615-312-7272
Twitter @SteveBurney
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