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[Najeem JanatAli]

Hi All

The email notification of workflow is not working please advise

thanks and regards

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Nazim Lalji
Dynamics AX Analyst

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[Ludwig Reinhard]

Hi,
Please check
* That the notification/distribution batch jobs are up and running
* That workflow notifications are turned on in the user options form
* That an email template is setup and linked to your workflow in the workflow configuration form.
This should ensure that users get workflow email notifications.
Best regards,
Ludwig

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Ludwig Reinhard
Sycor
Goettingen
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[Najeem JanatAli]

Hi Ludwig, 

There are 2 workflow Email notifications: PR and PO, PR is working notification email are going to the approver. However from PO workflow its not sending email to approver

1.Batch jobs: are up and running as email distribution batch, how can i distinguish which one is for PR and PO
2. Notification are check marked : Sys admin – user – option- notification check marked – email addreses are given
3.email template is set up under email template

is there some set up require in batch group

Sys admin – workflow – workflow parameter –  notification – PR

Workflow infrastructure config is setup

please advise

thanks and best regards

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Nazim Lalji
Dynamics AX Analyst

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[Ludwig Reinhard]

Hi,
Are the approvers for the PR and PO the same persons?
If they are different, a setup in the employee table or the approver user might be missing.
Can you check that?
Best regards,
Ludwig

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Ludwig Reinhard
Sycor
Goettingen
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[Najeem JanatAli]

Hi Ludwig

Approver are the separate person and separate group is set up and assigned in workflow set up for approval

please advise

thanks and regards

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Nazim Lalji
Dynamics AX Analyst

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[Mark Schurmann]

Check the email sending status screen to see if the workflow is creating the emails.  If it is, you problem is probably with the setup of users in Office 365.  Each user needs to be configured for Send As/Send on Behalf Of.  See link for instructions on setting up email in D365FO

https://docs.microsoft.com/en-us/dynamics365/unified-operations/fin-and-ops/organization-administration/configure-email

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Mark Schurmann
Accounting Systems Manager
Automobile Protection Corp
Norcross GA
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[Rick Pierson]

EDIT: Late to show and less information than the others.  But I cannot delete this.

Hi Nazim.

You did not give much information (is it not working for anyone? for a single user? what version of AX/365?), but in AX 2012 R3, you need to make sure that a user is setup to receive notifications via email.

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Rick Pierson
Braun Intertec
Bloomington MN
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[Najeem JanatAli]

Hi Rick

Its AX 2012, R3

email is set up as well as check mark for notification

PR workflow email notifications are working. However PO email notifications are not wroking

Even cant find in Batch job that 

Please advise

thanks and kind regards

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Nazim Lalji
Dynamics AX Analyst

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[Ludwig Reinhard]

Hi,
Does the person who should receive the PO email notification has its user properly setup. That is, does this user have a valid email address specified?
Best regards,
Ludwig

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Ludwig Reinhard
Sycor
Goettingen
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