Email Processing Tracking Token Changes

  • Email Processing Tracking Token Changes

    Posted by Jim Corriveau on July 11, 2023 at 10:46 am


    I’m CRM/Exchange/Sever Side Sync in the cloud. I’m using tracking tokens to track CRM emails. Currently, I use a 3 letter prefix and 3 digits for the User Numbers. I want to change the token to a 2 letter prefix and 5 digits for User Numbers.

    Since this will change the tracking token on all new emails, does anyone know if emails sent with the old tracking token format will still be processed into CRM and matched correctly?

    Thank you in advance,


    Heidi Neuhauser replied 2 months, 1 week ago 2 Members · 1 Reply
  • 1 Reply
  • Heidi Neuhauser

    July 17, 2023 at 9:42 am

    Once anything in the Subject of the email is changed, it will no longer track future correspondence. Old correspondence will remain tracked.

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