Capture initial resolve date

  • Capture initial resolve date

    Posted by Missy Oclon on November 27, 2023 at 2:40 pm

    Our cases have a workflow to reopen if a customer sends in an email response after the case is resolved and at that time the case reopens and the status goes to reopen. I need to capture the first date that the case is initially resolved. Any help is greatly appreciated.

    Heidi Neuhauser replied 6 months ago 2 Members · 1 Reply
  • 1 Reply
  • Heidi Neuhauser

    November 28, 2023 at 11:28 am

    I would add a new column (field) to the case table called Initial Resolve Date (or whatever you’d like). Then add a flow/workflow to run anytime a case is closed as resolved to put the Modified On date in the Resolve date.

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