Thanks Becky. Someone suggested that in the DUG post I created too. Nowhere in the documentation does it say you need to do that, it just says to update the flip the toggle to Yes for “Show Teams chats on the connected records timeline (Preview)”. It says “Sync Teams chat data with Dynamics 365 records. This will allow chat activity to show up on the timeline.” If only they had added a little bit more instructions.
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